Telephone Research Interviewer

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY).

The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries.

We are pleased that you are interested in exploring opportunities to join RFCUNY.

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Bargaining Unit:

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This study seeks to understand the dynamic complexity underlying acculturative stress and mental well-being among Ghanaian immigrants living in New York City.

For this project, we are seeking part-time telephone interviewers to conduct qualitative interviews and support the project activities, such as outreach, and recruitment, between June and December 2026.
 

Primary Responsibilities:

Specific duties include (but may not be limited to):

• Recruit/follow up with project participants in person, via phone calls, email, or social media to schedule interviews.

• Conduct 1-hour-long quantitative surveys over the phone, WhatsApp, Teams, or Zoom.

• Distribute program materials and participant gift cards or other incentives.

• Perform data entry associated with interviews.

• Complete detailed field notes.

• Participate in team meetings.

• Maintain research equipment.

• Complete mandatory trainings.

• Other duties as assigned.
   

Qualifications:

• Background in public health, community health, psychology, nursing, social work, or related fields.

• Articulate and tactful communication skills; readiness to work directly with community members and research participants.

• Outstanding data collection and record-keeping.

• Must be tech-savvy and able to troubleshoot for research participants and self (Wi-Fi connection, Zoom meetings, etc.).

• Experience working in immigrant communities is essential. Experience working with African immigrants is desirable.

• Ability to follow research protocol and handle and protect confidential and sensitive data with integrity.

• Must be able to work at least 10 hours per week, days, nights, and/or weekends.

Preferred Qualifications: 

• Experience with telemarketing, polling, or other phone-based data collection.

• Experience using REDCap, Qualtrics, or other survey tools.

• Ability to handle multiple digital devices at the same time, e.g., cellphone, hotspot, iPad.

• Knowledge of and/or experience collaborating with African immigrant communities.

• Completion of CITI training courses in social and behavioral research with human subjects is required for all staff. CUNY Provides free access to the needed CITI trainings and refresher courses as needed.

Pay Range:

$25.00 - $30.00/hour

RFCUNY Benefits
RFCUNY Employee Benefits and Accruals

Equal Employment Opportunity Statement
The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.