Telehealth Triage Nurse (RN) (Remote)

• Remote position / 2nd shift / 24 hours per week
• Must reside within a 50-mile radius of the call centers located in Charlotte, NC or Winston-Salem, NC
• Required to work every other weekend
• Required to work designated holidays as part of the department holiday rotation
• Preference for candidates with a minimum of 5 years of nursing experience with 
• Must be computer proficient and comfortable working in a remote environment using multiple applications and systems simultaneously

Pay Range:

EDUCATION/EXPERIENCE:

• Graduate of an accredited school of nursing for Registered Nurses with a minimum of three years of varied clinical experience preferred in telephone nurse triage, ambulatory settings, and inpatient medical-surgical inpatient units.

LICENSURE, CERTIFICATION, and/or REGISTRATION:

• Current license to practice as a Registered Nurse (RN) in the State of applicable state
• BCLS certification required unless CPR skill demonstration is medically contraindicated.
• Valid driver's license required.

ESSENTIAL FUNCTIONS:

• Adheres to AHWFBH standards to promote a positive work environment through effective and professional communication skills, interpersonal relationships, and team building.
• Provides telehealth nursing services to diverse populations in the health system.
• Interactions and communication align with diversity and inclusion principles
• Engages patients with the goal of improving clinical outcomes and promoting patient/customer satisfaction.
• Advocates for patients and families.
• Communicates and collaborates with other individuals and providers within the health system.
• Demonstrates responsibility for professional and personal development.

SKILLS/QUALIFICATIONS:

• Previous experience with nurse telephone triage or within a nursing call center preferred
• Excellent customer service skills
• Experience in multidisciplinary team collaboration
• Ability to perform telephone nursing patient assessments in an efficient manner using standardized nurse triage and departmental guidelines
• Excellent verbal and written communication skills
• Excellent organizational skills and the ability to work within a dynamic environment
• Basic computer skills with the ability to navigate multiple systems

WORK ENVIRONMENT:

• On-site orientation required
• Primarily remote: In the event of technology failures while working remotely, must be able to report on site within one hour, and to report on site at the request of leadership. There is potential for the role to transition from remote to performing work duties from a designated work site.
• Requires the ability to successfully multi-task and to navigate competing priorities

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.