Telehealth Nurse - Specialty Care

Kids Are Our Everything.

Department

Pay Range

Who We Are:

The Telehealth Nurse will provide support for our Provider Direct Program, a new access model that combines a dedicated team, advanced technology and a streamlined process to provide tailored support and rapid identification of needs to the community.

About the Role:

All nursing practice is based on the legal scope of practice, national and specialty nursing standards, Children's National Policies and Procedures, and in accordance with all applicable laws and regulations. The Professional Model of Care requires registered professional nurses to be responsible and accountable for their own practice. Children's National supports the development of RN relationships within the community; specifically, those relationships associated with the health and wellbeing of the community at large. The nurse provides telephonic clinical assessment, advice, health education and counseling giving appropriate clinical disposition and facilitating referral. The nurse engaging in telenursing practice assesses, plans, intervenes, and evaluates the outcomes of nursing care, using technologies such as the Internet, computers, telephones, digital assessment tools, and telemonitoring equipment.

Minimum Education
BSN (Required)

Minimum Work Experience
5 years of RN experience (Required) *Pediatrics preferred

Required Skills/Knowledge

• The licensed Registered Nurse will successfully complete the hospital and nursing orientation at Children’s National.
• Have basic computer skills (Experience with Microsoft® Windows operating system database and word processing software required -such as 30 wpm).
• Ability to handle multiple line phone.
• clinical knowledge in disease, prevention, wellness, health risk assessment, self-care management, and health education.
• Demonstrate effective prescription management skills.
• Application of the nursing process in telehealth care.
• Delivery of culturally sensitive, age-specific care to identified populations.
• Assessment and provision of care using telecommunication devices.
• Use of the clinical decision support tools.
• Demonstration of problem-solving, prioritization, collaboration, and customer relation skills.
• Communication skills: including effective listening, negotiation, counsel and crisis management.
• Knowledge and appropriate use of internal and external resources (people, services, and materials.)
• Prevention and reporting of unusual occurrences and adverse events.

Required Licenses and Certifications

• Registered Nurse in District of Columbia (Required)
• Registered Nurse licensed in the District of Columbia, Maryland or Virginia dependent upon location of practice. (Required)
• Cardio-Pulmonary Resuscitation (CPR) (Required)
• Certified Pediatric Nurse (CPN) (Required)
• Telehealth nursing or Ambulatory Nursing (Preferred)

Functional Accountabilities:

Tele-Health Nursing

• Demonstrate appropriate and efficient use of department specific equipment/software necessary to perform role (multi-feature telephones, automatic call distribution (ACD), keyboard skills, Windows and call processing software, fax, copier, etc.
• Comply with call/email management standards.
• Demonstrate thorough knowledge of the program’s identified top 10 triage/ symptom guidelines.
• Manage clinical calls/emails using the nursing process; document caller encounters in the system.
• Be able to manage and document calls if computer system is down.
• Achieve telehealth and other applicable national certifications.

Leadership

• Contribute to Magnet re-designation as evidenced by independent involvement or leadership in: committees, task forces and/or community outreach.
• Communicate plan of care and ability to advocate to meet patients’ needs; make suggestions for resolution of system issues.
• Role model procedures for escalation of issues, utilize chain of command.
• Demonstrate proper use of identified hand off processes; follow up on inconsistent practice related to handoff.
• Demonstrate a collegial and respectful relationship with peers, physicians and other departments.
• Take the lead to implement change and support management decisions.

Structural Empowerment

• Maintain regulatory requirements e.g. license, BLS.
• Initiate professional activities to enhance nursing practice; provide telephonic and electronic clinical assessment, advice, health education and counseling - giving appropriate clinical disposition and facilitating referral.
• Engage in active review of peers giving constructive feedback through timely participation in evaluations.
• Serve as a resource as needed and know when to escalate to next level.

Professional Practice

• Analyze assessment data gathered from patient and family to ensure completion of database and plan of care within identified timeframes.
• Role model excellent clinical skills with complex patients; care reflects analysis of patient status and appropriate interventions.
• Direct prioritization and organization for complex patient with rapidly changing needs.
• Anticipate and proactively plan for educational needs verified with patient and family throughout the hospital/outpatient stay and prior to discharge.
• Role Models caring in all encounters with patient and family as evidenced by feedback from parents and an increase in patient satisfaction scores

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance
• Continuously validate and verify information needed for decision making or documentation
• Stop in the face of uncertainty and takes time to resolve the situation
• Demonstrate accurate, clear and timely verbal and written communication
• Actively promote safety for patients, families, visitors and co-workers
• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Benefits That Support You:

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
• Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
• Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
• Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
• Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.

Why Join Us:

• Nationally Recognized Excellence – Consistently ranked among the Top 10 Children’s Hospitals in the nation by U.S. News & World Report.
• Leading Pediatric Care – One of the largest and most comprehensive children’s hospitals in the country, offering nationally ranked specialties and cutting-edge treatments.
• Innovation & Research – A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.
• Mission-Driven Culture – Dedicated to providing family-centered care while fostering a collaborative, supportive environment for clinical teams.

The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.