Telehealth Coordinator

Pets Sanctuary operates without a physical shelter. Our animals live with foster families and partner shelters across the country, which means veterinary follow-up, health check-ins, and post-adoption care all happen remotely. The Telehealth Coordinator is the human bridge between our animals, their caregivers, and our veterinary partners.

This is a deeply meaningful role. You will be the person that a worried foster parent calls at 9pm when their newly rescued dog won't eat. You will be the one who schedules the video consultation that catches a health issue before it becomes a crisis. You will be the reason an animal thrives in their new home rather than being returned.

We are looking for someone who is organised, warm, and genuinely passionate about animal welfare. Someone who can manage a busy schedule of virtual appointments while also being the calm, reassuring voice that fosters, adopters, and vet partners rely on.

Telehealth Scheduling & Coordination:

• Schedule and manage virtual veterinary appointments between foster families, adopters, and our 200+ vetted veterinary partners across the country
• Maintain a clear and organised appointment calendar using our remote coordination tools
• Send appointment reminders and preparation guides to all parties ahead of each consultation
• Follow up after every appointment to confirm outcomes, next steps, and any follow-up care needed

Foster & Adopter Support:

• Serve as the first point of contact for foster families and adopters who have health or welfare concerns about animals in their care
• Triage incoming welfare concerns and escalate urgent cases to the appropriate veterinary partner immediately
• Conduct regular scheduled check-in calls or video calls with foster families to monitor animal wellbeing
• Maintain detailed, accurate records of every animal's health history, appointments, and care notes

Veterinary Partner Liaison:

• Build and maintain strong working relationships with our network of veterinary partners
• Coordinate with vet partners to ensure capacity, availability, and consistent quality of telehealth consultations
• Communicate any patterns, recurring issues, or concerns from the field back to our Partner Liaison and Rehabilitation teams

Rehabilitation Programme Support:

• Work alongside our Rehabilitation Specialists to schedule wellness check-ins for animals currently in our rehabilitation programme
• Flag behavioral or physical concerns observed during check-ins to the relevant specialist for follow-up

Reporting & Administration:

• Maintain up-to-date animal health records in our case management system
• Produce weekly summaries of appointment activity, outstanding follow-ups, and animal welfare flags for the Director of Veterinary & Care Operations
• Contribute to ongoing improvement of our telehealth coordination processes and tools

Essential:

• Minimum 2 years of experience in a veterinary, animal welfare, healthcare coordination, or telehealth scheduling role
• Exceptional organisational skills. You are the kind of person who never lets something fall through the cracks
• Strong written and verbal communication skills. You will be talking to worried pet owners, busy vets, and everything in between
• Confident and comfortable working independently in a fully remote environment
• Proficiency with digital scheduling tools, video conferencing platforms (Zoom, Google Meet), and cloud-based case management or CRM systems
• Genuine passion for animal welfare. This is not just a coordination job, it is a care role
• Reliable high-speed internet connection and a quiet, professional home working environment

Desirable:

• Veterinary nursing, veterinary technician, or animal care qualification
• Experience working with rescue animals, foster networks, or shelter management systems
• Familiarity with telehealth platforms used in veterinary settings
• Experience working across multiple time zones in a remote team