Telecross Volunteer - National

Availability: Mornings 
Time involved: (minimum) 4 hours per week

• Ongoing long-term position (minimum 12-month commitment)
• Must be able to commit to at least two shifts per week on a regular basis
• Any day of the week (including weekends)
• Volunteering from your own home, you will need access to a computer or laptop with a reliable internet connection
• Statement of voluntary service available after 12 months
• Centrelink confirmation of volunteer hours available
• Commitment to participate in mandatory training and e-learning modules
• Comprehensive training and ongoing support provided by Red Cross
• Opportunity to volunteer from home or from selected Red Cross offices across Australia

Standard Shift Times (Please note: Shifts are subject to availability and will be discussed during your interview. If you wish to discuss prior, please contact the Aged & Community Care Volunteer Assistance Team)

Recommended commitment is 4 hours per week, typically split across two 2-hour shifts. Additional hours may be available depending on operational needs.

Why Choose to volunteer with Red Cross?

• You can help improve lives and create a positive impact in your community.
• It is an opportunity to enhance your skills and knowledge and gain new experiences.
• You will be helping Red Cross support older and vulnerable people across Australia through a range of volunteer-based programs.
• Gain valuable communication and digital skills.
• Join Australia's largest humanitarian network.
• Receive ongoing training and support throughout your volunteer journey.

The Program

Telecross

Telecross provides daily wellbeing calls to people who may be vulnerable due to age, health concerns, disability or social isolation. Telecross supports vulnerable people during extreme weather events and emergencies, helping them stay informed, prepared and connected.

The Opportunity 

We are looking for compassionate and reliable volunteers who are passionate about supporting older Australians and vulnerable members of the community.

As a Telecross Volunteer, you will make scheduled wellbeing calls, provide social connection, accurately record outcomes and work collaboratively with the Operations Team using Microsoft Teams and Dynamics 365. Comprehensive training and ongoing support are provided.

Key Requirements & Your Commitment:

• Be willing to join a nationwide team delivering support programs within Aged and Community Care.
• Make friendly and supportive wellbeing calls to participants.
• Provide meaningful social connection through regular conversations.
• Accurately record call outcomes and participant information using approved systems.
• Use Microsoft Teams and Dynamics 365 to complete volunteer duties.
• Follow privacy, safeguarding and escalation procedures.
• Possess strong communication and active listening skills.
• Be comfortable working independently within a structured environment.
• Respect the privacy, rights and dignity of clients and maintain confidentiality of all information obtained during service delivery.
• Maintain clear professional relationships and boundaries.
• Participate in mandatory learning and development activities.
• Commit to upholding Red Cross policies and the Aged Care Code of Conduct.
• Demonstrate cultural sensitivity and provide inclusive support to people from diverse backgrounds

Red Cross will ensure you have training, ongoing support and access to other opportunities within the world’s largest humanitarian network.  

The Impact 

By volunteering with Telecross & Telecross Redi, you become an important source of connection, confidence and safety for vulnerable Australians.

Every call helps reduce loneliness, provides reassurance and supports participants to remain connected to their communities. Your contribution helps improve wellbeing, strengthens resilience and provides peace of mind to participants, carers and families.

In return, you'll gain valuable communication and digital skills, develop meaningful connections and experience the satisfaction of making a genuine difference through simple acts of kindness and support.

Application requirements: 

• You must be an Australian citizen or have working rights in Australia.
• Access to your own computer or laptop.
• Reliable internet connection and headset or headphones.
• All volunteers will be required to undertake a National Police Check, which will be organised through Red Cross.
• Willingness to comply with Red Cross and Aged Care Codes of Conduct.
• Statutory Declaration to be completed if you have been a citizen or permanent resident of a country other than Australia after turning 16 years of age.

Further information 

To find out more about this opportunity please contact the Aged and Community Care Volunteer Assistance Team on 1300 559 992 or email telecross@redcross.org.au.

Thank you for considering volunteering at Red Cross. We also have great career opportunities, please visit our website: https://www.redcross.org.au/careers/

Purposeful support. Meaningful connections. Every call, every day.