Telco B2B BA

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B2B Telco Solution & Requirements Lead – Digital Platforms

Role Purpose

Responsible for defining and shaping requirements for B2B telecommunications solutions delivered on modern, configurable digital platforms. The role focuses on translating enterprise and wholesale telco business needs into clear, structured requirements that inform solution design across product, service, and operational domains, without prescribing detailed technical implementation.

The role operates at the intersection of B2B business, product management, architecture, and delivery, ensuring requirements are well-formed, commercially aware, and aligned to scalable, industry‑standard ways of working.

Key Responsibilities

B2B Telco Solution & Requirements Definition

• Lead the definition of requirements for B2B telco solutions, including enterprise connectivity, managed services, ICT, cloud-enabled services, and industry-specific offerings.
• Translate customer and internal stakeholder needs into functional, non-functional, and operational requirements across the solution lifecycle (order, fulfilment, assurance, charging, and support).
• Ensure requirements reflect B2B telco constructs such as product structures, service models, SLAs, and customer-specific variations.

Modern Digital Platforms & Custom Solutions

• Define requirements with an understanding of modern digital and platform-based solution approaches, including configurable products and reusable capabilities.
• Shape requirements that which nuanced to bespoke developed applications, integrated to typical CRM and Billing systems
• Ensure requirements are adaptable and suitable for evolving platforms, vendor solutions, and operating models.

Stakeholder Collaboration

• Work closely with business stakeholders, product owners, architects, and delivery teams to clarify scope, assumptions, and dependencies.
• Facilitate requirement workshops and discussions, ensuring shared understanding and reducing ambiguity.
• Maintain traceability between business objectives, solution capabilities, and delivery scope.

Industry & TM Forum Alignment

• Apply TM Forum frameworks and models (e.g. eTOM, SID, TAM, ODA principles) to structure requirements and promote a common telco language.
• Use TMF concepts to support consistency, interoperability, and alignment to industry best practice.
• TM Forum certification is desirable and would strengthen credibility in this role.

Quality & Governance

• Ensure requirements artefacts are clear, complete, and suitable for downstream design and build activities.
• Support governance and review forums by articulating impacts and trade-offs across business, operational, and delivery dimensions.

Required Experience & Skills

B2B Telecommunications

• Demonstrable experience in B2B telecommunications, ideally within enterprise or wholesale environments.
• Understanding of telco products, services, and operational processes across fulfilment, assurance, and lifecycle management.
• Experience working in customer-specific and multi-variant solution contexts.

Requirements & Solution Definition

• Strong experience in requirements definition for technology-enabled initiatives.
• Comfortable working with evolving problem statements and refining requirements iteratively.
• Ability to define requirements at a capability and outcome level rather than at detailed technical design level.

Stakeholder Engagement

• Proven ability to work across business, product, architecture, and delivery teams.
• Clear written and verbal communication skills, particularly in structured requirements documentation.

Desirable Experience / Qualifications

• TM Forum certification (eTOM, SID, ODA or related)
• Experience in OSS/BSS environments or telco platform modernisation initiatives
• Exposure to enterprise digital platforms or product-centric operating models

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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