Technology Production Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Technical Product Manager (AI Product Manager) in our Chief Digital Office (CDO) within Optum Technology, you will drive the definition, design, and delivery of innovative, AI-powered technology solutions that transform the consumer digital experience, virtual assistant capabilities, and outbound engagement strategies. In this role, you will bridge the gap between business strategy and cutting-edge digital engineering, collaborating closely with data scientists, software engineers, and business partners to deliver scalable conversational AI and proactive contact center solutions. This is a unique opportunity to lead the deployment of advanced virtual assistants and outbound workflows, making a measurable impact on the healthcare system as part of a high-impact, forward-looking digital team.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Decompose high-level business capabilities into manageable features, requirements, technical specifications, and user stories
• Own, prioritize, and manage the product backlog to align with business priorities, technology strategies, and engineering capacity
• Design, develop, and deploy AI-powered solutions to address complex business challenges, with a focus on conversational AI virtual assistants (e.g., Cognigy, Google, Amelia Bots) and proactive outbound engagement (e.g., NICE Proactive AI or Smartreach Outbound)
• Partner with engineering, data science, and architecture teams on the creation of technical requirements, model criteria, and test strategies
• Evaluate emerging technology, conversational AI, and outbound proactive contact center trends to inform solution design, platform development, and strategic innovation
• Leverage enterprise-approved AI tools to streamline internal product management workflows, automate routine tasks, and drive continuous improvement
• Define and track key product performance metrics to measure success, drive post-launch refinement, and ensure high-quality software delivery

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree OR 4+ years of equivalent work experience in technical product management, software engineering, or business analysis
• 3+ years of experience working with NICE CXone products or capabilities (e.g., routing, interaction channels, or customer experience workflows)
• 3+ years of experience in technical product management, technical product ownership, or business systems analysis within a software engineering or technology environment
• 2+ years of experience utilizing Agile methodologies (e.g., Scrum, Kanban) to write technical requirements, decompose features, and manage active product backlogs
• 2+ years of experience partnering directly with cross-functional technical teams (e.g., software developers, data scientists, architects, and QA engineers) to launch technical features
• 1+ years of experience designing, configuring, or managing conversational AI virtual assistants (e.g., Amelia Bot)
• 1+ years of experience working with digital outbound proactive engagement solutions (e.g., NICE Smartreach Outbound)
• 1+ years of experience managing, deploying, or designing products driven by Artificial Intelligence (AI), Machine Learning (ML), automation, or data-intensive backend architectures

Preferred Qualifications:

• Broad understanding of the machine learning lifecycle, natural language processing (NLP), Large Language Models (LLMs), or conversational AI systems
• Experience evaluating workflow automation opportunities and designing technology platforms to improve operational efficiency
• Experience working with databases, querying data using SQL, or utilizing data visualization tools (e.g., Power BI, Tableau) to analyze product metrics
• Certified Scrum Product Owner (CSPO), Agile Product Manager certification, or Pragmatic Institute product management certification
• Excellent analytical, problem-solving, and communication skills, with a proven ability to translate complex technical concepts to non-technical stakeholders

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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