Technology Operations Specialist
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AI Summary
The role manages cross-functional technology operations including Salesforce administration, IT helpdesk support, and data governance. It also focuses on improving operational efficiency through the creation of SOPs and the administration of IAM and MDM platforms.
Benefits:
- Competitive salary
Location
Remote
Experience Level
Mid–Senior Level (5+ years of relevant experience)
Role Overview
The Technology Operations Specialist is a cross-functional technologist supporting data, systems, IT operations, security, and platform administration within a lean environment. This role blends Salesforce administration, helpdesk support, data governance, and operational process improvement to ensure reliable, secure, and well-governed technology operations.
Key Responsibilities
Data & Systems Administration
- Administer Salesforce (users, data, reports, dashboards)
- Maintain data integrity, quality, and governance standards
- Perform data analysis and support reporting needs
- Develop dashboards, metrics, and data documentation
- Lead data cleanup and quality improvement initiatives
IT Operations & Security
- Manage helpdesk tickets (triage, resolution, escalation)
- Support end-user systems and technology operations
- Administer IAM solutions (Okta, Azure AD, SSO, user lifecycle)
- Manage MDM platforms, assets, and device lifecycle
- Support cybersecurity, vulnerability remediation, and compliance
Process Improvement & Documentation
- Create SOPs, workflows, and technical documentation
- Standardize processes and improve operational efficiency
- Maintain knowledge base and documentation standards
- Drive continuous improvement initiatives
Web & Platform Support
- Support website administration and CMS (e.g., Drupal)
- Perform updates, troubleshooting, and performance improvements
- Ensure platform security and functionality
Required Qualifications
Core Experience
- 5+ years supporting enterprise IT or operations environments
- Experience in cross-functional IT roles (systems, support, operations)
- Strong ability to manage multiple priorities in a fast-paced environment
Salesforce & Data
- Hands-on Salesforce administration and reporting experience
- Strong data management, analysis, and data quality expertise
- Advanced Excel and reporting/dashboard development skills
IT Operations & IAM
- Experience with helpdesk tools (ServiceNow, Jira, Freshdesk, etc.)
- Experience with identity management (Okta, Azure AD, SSO)
- Experience with user lifecycle management and access governance
Documentation & Process Design
- Experience creating SOPs, workflows, and technical documentation
- Strong process improvement and operational efficiency mindset
Preferred Qualifications
- Experience with Drupal or other CMS platforms
- Knowledge of cybersecurity fundamentals and risk management
- SQL or database querying experience
- Experience with MDM platforms and asset management
- Familiarity with data governance practices
Core Skills & Attributes
- Strong “technology generalist” mindset across systems, data, and operations
- Excellent organizational and multitasking abilities
- Strong problem-solving and analytical skills
- Clear communication and stakeholder support focus
- High attention to detail and documentation discipline
- Ability to work independently in a lean, collaborative team environment
Ideal Candidate Profile
- Hands-on Salesforce admin with strong data governance awareness
- Experience supporting IAM, helpdesk, and IT operations
- Comfortable spanning multiple domains (data, security, web, systems)
- Process-oriented with strong documentation skills
- Thrives in small teams with broad, high-impact responsibilities
This is a remote position.
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