Technical Writer II

Do you want to help developers learn how to build, deploy and scale their cloud applications?

Are you passionate about influencing the global developer community?

Join our Technical Documentation Team

The Technical Documentations team is a dedicated Engineering Learning Cloud division group. It drives developer engagement for cloud infrastructure services. We support and foster a library of over a thousand documents. This library houses a variety of Linux and Cloud topics. We inform our customers and build a better developer community.

Partner with the best

As a Technical Writer, you'll develop and update documentation for Akamai's security, compute, and delivery solutions. Working with experts, you'll simplify complex concepts for clarity. The role requires technical knowledge in fields such as software development or engineering, analytical abilities, and enthusiasm for improving information accessibility.

As a Technical Writer II, you will be responsible for:

• Working cross-functionally to research, plan, write, and publish technical documentation
• Collaborating with technical and non-technical SMEs to develop, organize, and write manuals, specifications, and process documentation.
• Preparing source files for edit, SME review, and publication according to department procedures which includes Agile methodology.
• Gaining a deep understanding of products and services, and translating complex information into simple, polished, engaging content
• Developing content in alternative media forms for maximum usability, with a consistent voice across all documentation
• Working with development and support leads to determine the best solutions for data presentation and interaction.
• Developing, managing, and refining information architecture templates that align with organizational standards, ensuring seamless data migration and efficient updates.

Do what you love

To be successful in this role you will:

• Have a Bachelor's Degree and 1 to 3 years of experience in technical writing
• Have experience in using JIRA, confluence, and wiki, understanding of SDLC
• Have experience collaborating with engineers to enhance UX, refine content, and create visuals for technical support
• Have knowledge of HTML and CSS
• Possess excellent communication and writing skills in English.
• Have experience in writing documentation and procedure manuals for various audiences

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!