Technical Writer

About NetFoundry:

NetFoundry is the leader in zero trust Cloud Native Networking by design. We enable businesses to securely and efficiently connect distributed applications and machines across edges, clouds, and service meshes via our global overlay fabric. The NetFoundry platform, delivered as NaaS, enables businesses to connect applications without the costs and complexity of VPNs/SD-WAN/MPLS, custom hardware, and private circuits. NetFoundry’s platform offers zero trust agile connectivity for the embedded edge and app-embedded solutions to securely connect while greatly minimizing threats from bad actors. The platform is accessed via APIs, SDKs, and DevOps tools integrations, enabling practitioners, application developers, and network administrators to get the levels of automation and agility that are only possible with connectivity-as-code. NetFoundry is headquartered in Charlotte, North Carolina, and operates globally.

About the Role:

As a Technical Writer at NetFoundry, you will collaborate with engineers and DevOps teams to produce clear, concise, and accurate documentation. You will create and maintain developer guides, API docs, technical tutorials, and system architecture documentation to support our growing customer base and partner ecosystem.

Key Responsibilities:

• Write, edit, and maintain user guides, API documentation, SDK documentation, architecture diagrams, and deployment guides.
• Collaborate with subject matter experts (SMEs) to gather and validate technical information.
• Translate complex technical concepts into simple, user-friendly content tailored to developers, DevOps, and enterprise IT professionals.
• Maintain and improve documentation version control, structure, and usability.
• Contribute to onboarding materials, use case examples, and product release notes.
• Ensure consistency and accuracy across all technical documents in line with NetFoundry’s voice and brand.
• Conduct content audits and propose improvements to documentation structure and accessibility.
• Work with UX, engineering, and support teams to identify documentation gaps and user pain points.

Preferred Qualifications:

• 3+ years of experience as a Technical Writer in a software, networking, or cloud infrastructure environment.
• Strong understanding of networking concepts (e.g., Zero Trust, SD-WAN, VPN, TLS, DNS, edge computing).
• Experience documenting RESTful APIs, SDKs, and command-line tools.
• Familiarity with Markdown, Git, Swagger/OpenAPI, and documentation generators (e.g., Docusaurus, Hugo, MkDocs).
• Excellent writing, editing, and proofreading skills with a keen eye for detail.
• Ability to grasp complex technical concepts quickly and communicate them clearly.
• Experience working in Agile/Scrum development environments.
• Familiarity with Kubernetes, DevOps practices, or cloud platforms like AWS, Azure, or GCP.
• Experience contributing to open-source projects or developer-focused documentation.
• Ability to create visual aids like flowcharts, network diagrams, and architecture schematics (e.g., using Lucidchart, draw.io, or similar tools).

Environment and Location:

We are fully remote and always have been! You will work in a fast-paced, high-performance startup environment as part of a globally distributed team. In-person client meetings and occasional travel are a requirement.

What We Offer:

We have a range of excellent and expanding benefits and perks, including:

Fully remote with flexible working hours

Comprehensive health benefits (Medical, Dental, and Vision) with expanded well-being benefits

Employer-paid Life, AD&D, Short-Term & Long-Term Disability

Learning and Development Budget

401K with company match

Paid Holidays

Unlimited PTO

Technology Stipend

Electronics Allowance

This is a unique opportunity to join a rapidly growing company at the forefront of zero-trust technology and play a pivotal role in shaping its success.

If you are passionate about cybersecurity and thrive in a dynamic and innovative environment, we invite you to apply for the position and join our globally distributed team as we revolutionize networking and the cybersecurity landscape and redefine the future of secure connectivity!