Technical Writer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Technical Writers at Optum Global Solutions don’t just document products. They shape how customers understand, adopt, and succeed with them.

As a Technical Writer, you will own and drive content for key product areas, designing scalable, high-impact content across products and help experiences. You’ll work closely with product managers, engineers, UX designers, and other writers to ensure customers get the right information, in the right context, at the right time.

We are evolving from traditional documentation to structured authoring (DITA/XML), alongside AI-assisted content workflows. This role is ideal for someone who can create scalable, high-quality content, contribute to product decisions, and improve how content works across product and AI-driven environments.

The Technical Writing Team at Optum Global Solutions plays a pivotal role in creating, managing, and delivering high-quality technical documentation across software domains. As a Technical Writer II, you will drive documentation efforts, particularly in software documentation, ensuring clarity, accuracy, and alignment with business and user goals.

You’ll collaborate with cross-functional teams—developers, product managers, and subject matter experts—to transform complex technical concepts into accessible, engaging, and structured content. This role requires technical depth, strong editorial skills, and a forward-thinking approach to content strategy, information architecture, and AI-assisted documentation.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Documentation Leadership

• Own end-to-end software documentation, from planning to publication
• Enforce documentation standards, style guides, and best practices
• Maintain information architecture to ensure findability, scalability, and reusability of content
• Use AI-assisted authoring tools to enhance documentation productivity and content quality
• Work with Git architecture and modern version control systems for collaborative documentation workflows
• Apply automation, scripting, or lightweight programming skills to streamline content management and delivery
• Research and understand user needs to ensure documentation supports their tasks effectively
• Continuously improve documentation based on user feedback, analytics, and usability studies
• Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience in technical writing
• 2+ years of experience in creating and managing software documentation (APIs, SDKs, release notes)
• Exceptional written and verbal communication skills with the ability to explain complex concepts clearly
• Superior project management and stakeholder management expertise
• Strong understanding of information architecture, content strategy, and version control (Git)

Preferred Qualifications

• Bachelor’s degree in Technical Communication, Computer Science, Engineering, BCA, MCA, or a related field
• Programming knowledge (Python, JavaScript, or C/C++) is a plus
• Experience in leveraging AI tools for content creation and quality assurance
• Prior experience with software documentation, and SDLC
• Familiarity with agile workflows, content automation, and continuous documentation practices
• Experience in managing documentation projects within open-source communities
• Proficiency with the following tools and technologies:
  • Git, Command-line interface
  • HTML, Markdown
  • DITA, CCMS, Oxygen XML Editor
  • MS Office, Adobe Acrobat Professional
  • Adobe Illustrator/Photoshop, Visio
• Experience with artificial intelligence (AI) powered tools and technologies used to enhance productivity, analysis, and decision-making
• Familiar with Agile methodology. Participate in daily Scrum/Agile meetings to align documentation with current sprint goals and software release cycles

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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