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The role involves being the primary contact for clients using a customs clearance platform, answering support tickets, and troubleshooting software issues. Responsibilities also include reviewing documentation, resolving tariff-related questions, and building positive client relationships.
We’re hiring! Technical Support I
Location: Medellín | Mode: Remote| Salary: To be agreed
At RAMBPO, we mix tech, talent, and great vibes to create solutions that really make a difference. We’re a boutique BPO with a human touch — where ideas flow, teamwork rules, and every day is a chance to grow.
What you’ll do:
- Be the friendly first point of contact for clients using our customs clearance platform with CBP and other agencies.
- Answer tickets, troubleshoot software issues, and guide clients through processes.
- Review documentation, solve tariff-related questions, and keep things running smoothly.
- Build strong, positive relationships with our clients.
What we’re looking for:
- English B2+
- Basic IT knowledge (OS, networks, firewalls).
- Back-office experience is a plus.
- Great communication, problem-solving skills, and a team-player mindset.
If you’re ready to bring your skills, good energy, and problem-solving mindset to a place where you can really make an impact, we’d love to meet you!
Apply now and let’s make things happen together.
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