Technical Support Analyst
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AI Summary
This role manages company computers and hardware from start to finish. You will help order, set up, track, repair, and retire devices like laptops and printers. You will work with IT, Finance, Procurement, and vendors to make sure equipment is handled the right way. This role also helps keep records accurate, manages costs, and improves processes.
Responsibilities
- Manage the full life cycle of hardware, including setup, replacements, repairs, returns, and end-of-life
- Prepare and deploy laptops and devices for employees
- Provide Tier 2 support for hardware issues (laptops, printers, and accessories)
- Coordinate repairs, shipping, and vendor returns (RMAs)
- Support large device rollouts and urgent requests
- Manage hardware leases, including renewals, buyouts, and billing
- Review and process invoices and financial records
- Keep asset data accurate in systems like ServiceNow
- Fix data issues and support system updates or improvements
- Create reports to track inventory, usage, and risk
- Support audits and provide data to leaders when needed
- Work with vendors (Lenovo, Apple, Ricoh, etc.) on pricing, repairs, and orders
- Partner with teams across IT, Finance, Procurement, and Security
- Create and update processes, job aids, and documentation
- Identify gaps and suggest improvements to make processes better and more efficient.
Qualifications
- Experience working with IT hardware or asset management
- Strong attention to detail and ability to keep accurate records
- Experience with ServiceNow or similar systems is preferred
- Basic understanding of hardware support and troubleshooting
- Experience working with vendors and handling equipment orders or repairs
- Comfortable working with data, reports, and spreadsheets (Excel)
- Strong communication skills and ability to work with different teams
- Ability to manage multiple tasks and solve problems independently
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an hourly rate of 28 - 43 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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