Technical Service Representative, Level 1

About the Role

We are looking for a Level 1 Technical Service Representative to join our TEXO team.

In this role, you will receive training on both the Alliant Systems and LinenMaster software platforms and provide remote technical support to our U.S.-based customers. You will troubleshoot software issues, answer customer questions, guide users through solutions, and work closely with internal teams to ensure an excellent customer experience.

If you enjoy problem-solving, helping customers, and learning new technologies, we'd love to hear from you

Key Responsibilities

• Learn and develop working knowledge of the Alliant Systems and LinenMaster software platforms.
• Provide technical support to customers via phone, email, and remote support tools.
• Troubleshoot software issues and guide customers through solutions.
• Document customer interactions and resolutions in ConnectWise.
• Assist with software installations, updates, and user training.
• Work with implementation and development teams to resolve more complex issues.
• Communicate clearly with customers and team members to ensure timely resolution of service requests.
• Support customer onboarding activities, including data verification and system setup.
• Identify opportunities to improve the customer experience and share best practices.
• Perform other duties as assigned

Qualifications

• Degree in Information Technology or a related field, or at least three years of experience in technical support, help desk, or a similar customer-facing technical role.
• Strong troubleshooting and analytical skills.
• Excellent customer service and communication skills.
• Comfortable learning new software applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Ability to travel, if required.
• Commitment to following the company's information security policies.

Job Details

• Employment Type: Full-time
• Location: Remote (Anywhere in the U.S.)
• Schedule: Monday–Friday, 8:00 AM – 5:00 PM Central Time (CT)
• Compensation: $45,000–$50,000 USD per year
• Company-provided equipment

What You'll Love About Working at TEXO

• Medical, dental, vision, and life insurance
• 401(k) with company match
• 13 paid U.S. holidays per year
• Flexible Paid Time Off (PTO) policy
• Telemedicine and wellness program
• Employee Assistance Program (EAP)
• Employer-paid long-term disability
• Professional growth opportunities
• Collaborative team environment.

Interview process

• Application and review
• HR screening call
• Technical interview
• Final Interview with the Leadership Team