Technical Project Manager

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters. 

Role Summary

The Technical Project Manager is responsible for leading and coordinating technical projects from initiation through implementation, ensuring timelines, requirements, and quality expectations are met. This role plays a critical part in projects that support emergency communications infrastructure, specifically ensuring that 911 calls originating from phone carriers are accurately routed and delivered to the appropriate Public Safety Answering Points (PSAPs) or 911 call centers.

The Technical Project Manager manages day‑to‑day project execution, facilitates cross‑functional collaboration, and provides subject matter input on technical aspects of the project lifecycle. This includes working closely with internal engineering teams, telecommunications partners, and external stakeholders to support the successful implementation of call routing, system integrations, and related infrastructure.

This role documents project requirements, risks, and milestones, and ensures alignment between stakeholders throughout development, testing, and deployment phases. The Technical Project Manager also supports project testing, implementation, and post‑project evaluation, while maintaining thorough and accurate project documentation. By guiding project teams, monitoring progress, and resolving issues, this role ensures high‑quality delivery and supports continuous improvement across technical initiatives.

Primary Job Duties

Technical Project Leadership

• Leads technical or operational projects of varying complexity through the full project lifecycle, with a focus on telecommunications and 911 call routing initiatives
• Develops and maintains project plans, schedules, deliverables, and reporting artifacts
• Coordinates cross‑functional resources including engineering, network operations, implementation teams, and telecommunications partners
• Facilitates communication across internal stakeholders and external partners (e.g., phone carriers, service providers) to ensure alignment and project success
• Identifies risks, dependencies, issues, and roadblocks related to system integrations, routing configurations, and infrastructure readiness, and drives timely resolution
• Ensures project deliverables meet defined requirements, quality standards, and operational readiness expectations, particularly in high‑availability, mission‑critical environments
• May lead larger or more complex multi‑team or multi‑vendor initiatives depending on business unit needs

Testing, Implementation, and Deployment Support

• Oversees or participates in testing activities, including validation of call routing, system integrations, and end‑to‑end workflows to ensure 911 calls are correctly delivered
• Reviews test outcomes with stakeholders and confirms alignment with expected technical and operational results
• Supports test call execution and coordination, including working with carriers or vendors to validate routing behavior and system performance
• Ensures project readiness for implementation, including documentation, provisioning steps, and coordination across network and system components
• Monitors implementation activities to identify and resolve issues promptly, particularly those impacting call delivery or system performance
• Supports customer‑facing implementation activities and internal enablement as needed
• Ensures smooth handoff to production support teams post‑deployment, including documentation of routing configurations, dependencies, and known risks

Quality Assurance, Problem Resolution, and Continuous Improvement

• Responds promptly to project issues, escalations, or risks, especially those impacting call routing accuracy or service availability
• Tracks and drives resolution of technical issues, coordinating across teams and external partners as needed
• Conducts analysis of recurring issues (e.g., routing errors, integration challenges) and recommends improvements to reduce future risks or delays
• Contributes to refinement of project standards, templates, methodologies, and governance practices across business units
• Provides insights to leadership regarding project performance, trends, risks, and opportunities for improvement in technical delivery

Job Requirements

Minimum Education

• Bachelor’s degree from an accredited college or university in computer science, business administration, MIS, telecommunications, or a related field required
• Equivalent work experience may be substituted for educational requirements

Minimum Experience

• 3+ years of experience in technical project management, implementation, or related technical or operational roles
• Exposure to telecommunications, 911/NextGen 911 environments, SaaS platforms, system integrations, or network-based systems preferred
• Experience working in environments involving external vendors, carriers, or regulated/service-critical systems is a plus
• Ability to manage multiple competing priorities in a dynamic, fast‑paced environment

Knowledge, Skills & Abilities

• Strong understanding of project management methodologies (Agile, Waterfall, or hybrid approaches)
• Intermediate knowledge of MS Project, Word, Excel, PowerPoint, and SharePoint
• Familiarity with project management tools (e.g., MS Project, TaskRay) preferred

Technical Domain Knowledge (Preferred, Not Required):

• Basic understanding of telecommunications concepts, including SIP (Session Initiation Protocol) or experience working with or alongside phone carriers
• Familiarity with call routing concepts and troubleshooting (e.g., how calls are routed between carriers and endpoints)
• Exposure to networking concepts such as VPN connectivity, peering, or network routing
• Understanding of system integrations, APIs, or service-based architectures within telecommunications or SaaS environments

Core Competencies:

• Strong analytical and problem‑solving skills with the ability to document, track, and evaluate technical project details
• Ability to communicate technical concepts clearly to both technical and non‑technical audiences
• Strong organizational skills and ability to manage multiple concurrent tasks
• Ability to collaborate effectively with internal teams, vendors, and external stakeholders
• High attention to detail, especially in environments where accuracy and reliability are critical
• Candidates must be fluent in English as they will be working with teams in both the USA and across Canada

Physical Requirements

• Position requires long periods of sitting, typing, and phone/video calls