Technical Program Manager (Mexico)

Technical Program Manager

Mexico · Contract

Fulcrum Digital is a global AI-first enterprise transformation company with over 25 years of experience. We partner with enterprises across financial services, insurance, healthcare, retail, manufacturing, higher education, and logistics to move from AI experimentation to scalable business outcomes. Fulcrum Digital works with over 100 global clients, including Fortune 500 enterprises, combining deep industry expertise with capabilities in enterprise AI, digital engineering, cloud modernisation, platform integration, and generative AI.

We're looking for a senior seasoned Technical Program Manager to join us Full remote in Mexico and drive delivery, planning, and execution across multiple teams on a high-visibility program. This is a strategic role, not a traditional project management position — you'll own cross-team coordination and accountability with digital and channel owners and stakeholders, and manage dependencies, risks, and escalations with real authority. We need a seasoned operator and strong influencer who can drive teams without a direct reporting line, ramp up quickly, and deliver outcomes within a short timeframe. PM profiles are not suitable for this engagement.

- Drive delivery, planning, and execution across multiple teams in an onsite capacity

- Own cross-team coordination and accountability with digital, channel owners, and other stakeholders

- Manage dependencies, risks, and escalations with authority

- Influence and drive teams without holding a direct reporting line

- Ramp up quickly to deliver outcomes within a short timeframe

- Proven ability to drive delivery and execution across multiple teams as a TPM

- Strong cross-team coordination, dependency management, risk management, and escalation handling with authority

- Senior, seasoned operator able to influence and drive teams without a direct reporting line

- Ability to ramp quickly and deliver outcomes within short timeframes

- Travel/Hospitality domain experience

- Prior experience in conversational AI, contact center modernization, or omnichannel digital programs

As per company policy / standard employee benefits.