Technical Program Manager

Job Description:

This role makes a fast-growing, multi-team data and AI organization deliver predictably. You will be the connective tissue across several product teams — driving the planning, dependencies, and operating rhythm that turn ambitious roadmaps into shipped work. You bring structure without bureaucracy, anticipate problems before they surface, and keep complex, cross-team programs moving toward clear outcomes.
 

Program Management & Planning

• Run program management across multiple data and AI product teams: end-to-end planning, milestones, timelines, and performance metrics.

• Build integrated program plans that align individual team roadmaps to shared objectives.

• Track program progress and proactively surface where reality is diverging from the plan.

Dependency & Risk Management

• Map and manage cross-team dependencies so work is sequenced and unblocked ahead of need.

• Anticipate, track, and mitigate risks across programs, escalating clearly when decisions are required.

• Keep scope, dependencies, and quality in balance as priorities evolve.

Release Management & Delivery Cadence

• Drive release management and the operating cadences that keep cross-team delivery on track.

• Establish and run program routines — planning, status reviews, and retrospectives — that create predictable rhythm.

• Coordinate launches across teams so dependencies and readiness are aligned.

Product Operations

• Lead product operations: the tooling, process, and reporting standards that help product managers work consistently across teams.

• Build the dashboards and reporting that give leadership clear, real-time visibility into delivery.

• Continuously improve how the product organization plans and executes as it scales.

Cross-Functional Communication & Stakeholder Alignment

• Serve as a central point of coordination across product, data science, engineering, architecture, and operations.

• Communicate status, risks, and trade-offs crisply to both working teams and executive stakeholders.

• Drive timelines toward resolution by identifying gaps early and rallying the right people.

Requirements

• 6+ years of experience in technical program or project management, delivering complex software programs.

• Strong dependency, risk, and release management skills, with experience running agile at scale across multiple teams.

• The technical fluency to engage credibly with engineering and data science teams.

• A Bachelor's degree in a technical, quantitative, or related discipline, or equivalent experience.

Preferred Qualifications

• Experience with data, machine-learning, or AI platforms is preferred but not required; high-level familiarity is sufficient.

• Financial services or banking industry experience.

• PMP, SAFe, or an equivalent program/project management certification.

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com 

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs.

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Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.