Fully Remote

Full time

Ciudad de México - Miguel Hidalgo Ciudad de México Mexico

Consulting

On Demand Talent

About This Role

We are looking for a highly analytical and execution-driven Program Manager who combines strong program delivery expertise with hands-on business analysis, data reporting, and operational analytics capabilities. This role is ideal for someone who enjoys solving complex business problems through data, translating ambiguous requirements into actionable plans, and driving enterprise initiatives from concept to execution.

As a key partner across technical and business teams, you will leverage data from multiple enterprise systems to generate insights, increase operational visibility, improve processes, and support strategic decision-making. You will be responsible for building reporting frameworks, developing dashboards and analytics solutions, and ensuring that critical initiatives continue moving forward in a fast-paced and evolving environment.

Success in this role requires a unique blend of project management, stakeholder engagement, SQL and analytics expertise, and the ability to operate effectively when requirements, systems, or data structures are not fully defined.

What You Will Work On

Partner with business and technical stakeholders to understand operational challenges, gather requirements, and translate them into clear execution plans, documentation, analytics solutions, and measurable outcomes.
Write and optimize complex SQL queries in BigQuery to extract, transform, combine, and analyze structured and semi-structured data from multiple enterprise platforms.
Design, develop, and maintain scalable dashboards, reports, and data visualizations using Looker Studio, BigQuery, and Google Sheets.
Deliver operational analytics and reporting for key business processes, including employee adoption and activation metrics, ServiceNow approval workflows, support operations, and other enterprise programs.
Consolidate and synthesize data from diverse enterprise systems to answer business-critical questions, identify trends, uncover inefficiencies, and support decision-making.
Build reporting frameworks that provide stakeholders with visibility into project performance, operational metrics, risks, and progress against objectives.
Support and help drive enterprise-wide initiatives such as Google Workspace deployments, process improvement programs, service support enhancements, policy updates, and operational transformation efforts.
Work through ambiguity by identifying data sources, clarifying requirements, and establishing practical solutions even when systems, schemas, or business processes are not fully documented.
Drive project execution by proactively coordinating stakeholders, following up on action items, mitigating risks, and ensuring initiatives maintain momentum through completion.
Contribute to the continuous improvement of business processes, reporting practices, and operational effectiveness across the organization.

What You Will Bring

6+ years of experience in Program Management, Business Analysis, Operations, or a related function supporting enterprise-scale initiatives.
6+ years of experience with Google Cloud Platform (GCP), particularly BigQuery, including complex SQL development, data extraction, transformation, validation, and analysis.
Experience creating and maintaining dashboards and data visualizations using Looker Studio or comparable BI platforms.
Advanced proficiency in Google Sheets for reporting, data manipulation, and operational analysis.
Experience integrating and analyzing data from enterprise platforms such as ServiceNow and other operational systems through APIs, exports, or cloud-based data pipelines.
Ability to transform ambiguous business problems into scalable reporting solutions and actionable recommendations.
Strong written and verbal communication skills, with experience creating executive-ready reports, technical documentation, and stakeholder presentations.
Proven ability to influence cross-functional teams and proactively drive work forward without direct authority.
Excellent stakeholder management skills, with the ability to work effectively across technical and non-technical audiences.
Self-starter mentality with the ability to manage multiple priorities, adapt to changing business needs, and thrive in fast-paced environments.
Strong problem-solving skills, attention to detail, and a passion for using data to improve business outcomes.

What You Can Expect

An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies and qualities that set our team apart.
Compensation commensurate with your qualifications, experience, and other factors including geographic location, market and operational factors. 
Total Rewards include: Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, Paid Time Off and Paid Sick Time (in geographies where legally required).

What We Do

At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.

Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It’s time to rethink how work gets done. Dare to Work Differently® with RGP.

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply. 

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