Technical Implementation Advisor

Overview

The Advisor, Technical Implementation is a role within our Enterprise Implementation organization supporting integration and software implementations. This role is responsible for data analysis, configuration, testing, and troubleshooting of our various applications supporting healthcare interoperability. The successful incumbent will understand how to transform and configure healthcare data from our customers into our various solutions using HL7, FHIR, and other healthcare interoperability technologies. In addition, their technical aptitude and ability to understand how to resolve customer issues will directly lead to satisfied customers and business success. This is a customer-facing position, so great interpersonal and communication skills are a must.

Minimal travel may be required for company gatherings or requested client meetings that are able to be accommodated. About 5-10% travel annually.

Responsibilities

• Completes day-to-day application support tasks with moderate supervision
• Provides professional input to complex application support tasks/projects
• Serves as the first point of contact technical configuration of assigned products
• Monitors and works through implementation project plans for assigned projects under the guidance and partnership of the Implementation Project Manager
• Manage the process for taking a new customer project from the phase of ‘data received and loaded’ to ‘go live’ by
  • Analyzing the output of our software to validate results
  • Understanding customer’s workflows and confirming our software is properly configured for those workflows
  • Adding needed master data to our database to support the above items
  • Training lead users in how to validate the data as part of the implementation
• Partner with support teams to troubleshoot, determine root cause, resolve, or escalate issues as needed
• Perform routine configurations and application modifications to integrate with client workflow using established guidelines
• Troubleshoot client issues related to network, security, performance, database or other issues
• Enter time and thoroughly track implementation project status changes
• Perform data mapping from the client's system(s)
• Lead in the development of team processes and procedures to increase efficiency and to launch new standards of interoperability
• Configure and maintain HL7 interfaces from client partners
• Configure and maintain FHIR connections with client partners

Qualifications

• Bachelor’s Degree or equivalent relevant experience
• 1+ years working in a client-facing or consulting role or other equivalent experience
• Experience with configuring HL7 interfaces and/or FHIR API integration
• Basic knowledge of theories, principles, and concepts related to technology implementation
• Ability to prioritize multiple tasks in a fast-paced, team environment
• Effective interpersonal and communication skills with an ability to maintain positive working relationships