Technical Customer Support Specialist

Company overview

team.blue was created in June 2019 by the merger of the regional leading hosting
providers Combell Group, Register Group and TransIP Group.

team.blue is the most trusted digital enabler and an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online.

team.blue is a leading digital enabler for companies and entrepreneurs. It serves over 3.3 million customers in Europe, and UK, and has more than 3,600 experts to support them. It’s goal is to shape technology and to empower businesses with innovative digital services.

Come as you are
Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.

Sustainability
At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out on our website.

Why choose Team.Blue Internet Services UK Limited?

We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with:

• A diverse and inclusive culture

• A relaxed, collaborative atmosphere

• Motivational, coach-style leadership

• Employee perks, including an enhanced holiday scheme and a birthday bonus.

What we do

We make succeeding online as easy as it can be for our customers. We:

• Provide 5-star rated web hosting services

• Keep our products accessible and industry-leading

• Offer a diverse range of products to allow customers to grow

• Are customer-obsessed, offering multi-channel exceptional support

Our values

The five characteristics that drive our behaviours and the heart of our business culture;

• We put our customers at the heart of everything we do

• We’re stronger together and we trust each other to do the right thing

• We tell it like it is, and keep doors and mind open

• We treat each other with respect and regard

• We’re always thinking ’what’s next?’

Job Description

We're looking for a Technical Customer Support Specialist, with a strong and passionate interest in technology and customer service, to join our support team under our group brands including Catalyst2, UKDedicated and GURU.

Bringing your cPanel, WordPress and Linux skills, you’ll be a valued part of a 5-star rated support experience, assisting our wonderful customers.

In the performance of your duties, you will be expected to use your best endeavours to always promote and maintain the interests and reputation of the Company.

Supports the company’s social and environmental commitments by incorporating sustainable practices into daily work and actively contributing to a responsible workplace culture.

This role is either completely remote (UK-based), or working from one of our Hemel Hempstead, Worcester or Reading offices.

Key responsibilities

• Providing support to our customers using email/tickets, live chat and telephone.

• Handling service monitoring alerts.

• Assisting other teams with technical tasks, system administration and service provisioning.

Required skills and experience

• A history of working with WordPress.

• Good understanding of a broad spectrum of internet technologies from Domains & DNS to SMTP.

• Experience administrating Linux using CLI.

• Strong troubleshooting skills.

• Web hosting skills with cPanel, WHM or Plesk.

Key Competencies

• Excellent spoken and written English communications.

• Positive attitude with perseverance.

• An inquisitive and positive mindset with strong motivation and ability to problem solve under pressure.

• Resilient & confident with the ability to problem solve.

• Adaptable, flexible and quick thinker with attention to detail.

Any skills related to the following would be advantageous:

• CloudLinux

• Windows server and IIS administration

• PHP or similar language

• Magento administration

Working hours

Please note: Our Operations are 24x7 and these roles are shift-based, working 4/4 shift pattern.

Schedule:

• 12-hour shift

• 4 on 4 off shift

Training:

You will be given complete training and support from our office in Worcester.

Initial training would be full time from the office, Monday to Friday, 9am – 5:30pm.

Right to work:

At any stage please be prepared to provide proof of eligibility to work in the UK.

Unfortunately, we are unable sponsorship visas and provide relocation packages.