Technical Customer Success Manager

Global Resource Solutions, Inc. (GRS) is seeking an enthusiastic, motivated, detail orientated, and talented individual for the position of Technical Customer Success Manager.   This is a Remote Position.

Job Description:

Summary: The Technical Customer Success Manager will be required to process and analyze public comments on proposed federal rules under the direction of a lead regulatory analyst. Produce clear summaries and maintain a complete, traceable record of issues, recommendations and supporting evidence. Work combines careful document review, structured data management and use of an AI-assisted analytical platform.

Essential Duties & Responsibilities: 

Requirement:

Security Requirements: 

Skills:

Physical Requirements: This position requires employees to be willing and able to: sit, bend, reach, stoop, squat, stand, and walk. 

Communication: Excellent customer service via phone and face to face conversation, excellent written and oral command of English.

GRS is an Equal Opportunity Employer. GRS will continue to abide by obligations under VEVRRA and Section 503 physical or mental disability, protected veteran status, or any other characteristics that are protected by law.