Team Leader, FCM - New Zealand

Our FCM AOG team operates in a world where every minute counts. We think fast, stay calm under pressure, and adapt instantly to changing situations. If you’re an experienced corporate travel professional who thrives in high-stakes environments and is ready to lead from the front, without stepping away from the tools, this could be your next move. We’re looking for a Team Leader to drive our AOG operation, combining strong people leadership with around 50% hands-on consulting. It’s challenging, fast-paced, and incredibly rewarding, and exactly what makes AOG special.

 

About the Role

You'll be leading a small, highly skilled AOG team where trust, speed, and expertise are critical.

You will:

• Lead, coach, and support consultants within our AOG team.
• Create a high-performing, resilient team culture aligned to FCM values.
• Remain hands-on, consulting around 50% of the time on complex and time-critical AOG bookings.
• Act as an escalation point and subject matter expert during disruptions and emergencies.
• Drive service excellence, accuracy, and strong commercial outcomes.
• Build trusted relationships with clients, suppliers, and internal stakeholders.
• Support onboarding, training, performance management, and development of your team.
• Identify opportunities to improve processes, efficiency, and customer experience in a high-pressure environment.
• Full time 40 hour role.
   

Location & Flexibility

• Auckland-based? Enjoy our city office, hybrid working, and an amazing in-office culture.
• We also have offices in Wellington, Tauranga and Christchurch, offering hybrid options across these locations.
• Outside Auckland? We offer fully remote opportunities, backed by a strong, well-established remote community; however, being based near one of our offices is preferable.

Skills & Experience

What makes a great AOG Leader (and Flightie):

• Proven experience in corporate travel consulting.
• AOG experience or exposure to highly complex, time‑sensitive travel environments.
• Leadership, senior consultant, mentoring, or coaching experience (formal or informal).
• Exceptional customer service skills and the ability to remain calm under pressure.
• Strong airfare, reissue, and change process knowledge (VTP experience a bonus).
• Excellent attention to detail with the ability to manage high volumes and competing priorities.
• Confident communicator who can connect with both office-based and remote teams.
• A proactive, solutions-focused mindset and passion for developing others.

Benefits (why you should join us!)  

• We’re an industry leading global company who are transforming and preparing for substantial growth! 
• We offer UNLIMITED earning potential! It’s uncapped!  
• We actively encourage and support learning and development and brightness of future. 
• We’re a global company, with global opportunities – including the option to work overseas in the future if you need more travel in your life (who doesn’t!) 
• Our culture is out the gate! Our teams are connected, our Buzz nights are legendary!  
  We have a commitment to the health and wellbeing of our people, and their professional growth. We offer free and confidential access to health consultants and financial advisors and continuous ongoing learning and development for all of our people .
• We provide an industry leading onboarding experience to help your career with us take off!  We won the HRD’s 5* Employer of Choice Award 2022 for (leadership, learning and development, wellbeing, flexibility, diversity and inclusion, work-life balance, and recruitment). 
• And let’s not forget the most important… opportunities to travel!    
   

About FCM

Discover the Alternative! FCM Travel is the corporate travel business of the Flight Centre Travel Group looking after New Zealand’s large businesses. Our FCM teams know that one-size-fits-all travel programs just don’t cut it. Our customers need plans that adapt, experts on call, and technology that makes their journey seamless.  

Not to brag or anything, but we’ve picked up a few shiny awards over the years that we’re pretty proud of thanks to our legendary people. Including being awarded ‘Leading Travel Management Company for Oceania’ at the world travel awards in 2020!  
 

About Flight Centre  

Over the past 40 years, we’ve celebrated many important milestones and today, we are proud to be an award-winning global travel retailer. This year we are SO proud to have been listed as excellence awardees at the HR Awards New Zealand, for the Employer of Choice Award AND the HR Team of The Year award!  

Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family. 

So come and join our team of Flighties and help us open up the world to those who want to see. 
 

Click Apply Now! And let your career take off.