Team Lead Support Coordinator

Duties and Responsibilities:

·         Supervises the Coordinators activities such as creating cases; assessment screening; admission events; creating referral events within the MIS system; receiving and processing incoming correspondence; preparing and processing outgoing correspondence to members, providers and community organizations.

·         Oversees, analyzes, and coordinates team members daily activities to ensure that departmental productivity goals are met in regards to quality, timeliness, accuracy, and consistency of medical decisions.

·         Ensures a team atmosphere that fosters open communication, collaboration, ownership, and empowerment to make decisions.

·         Coaches and manages review of staff performance.

·         Supports continuous improvement and quality initiatives that improve processes across departments.

·         Additional duties as assigned.

Minimum Qualifications:

·         High School Diploma or GED

·         Work experience requiring written and verbal communication that is clear, concise, grammatically correct, and professional

·         Proficient in Microsoft Office Suite applications including Excel, Word, Power Point and Outlook

Preferred Qualifications:

·         Associate’s degree

·         Excellent communication, time management, critical thinking, and problem solving skills.

·         Supervisory, training, or management experience

·         Demonstrated ability to allocate, monitor, and control resources while delegating and monitoring workloads

·         Demonstrated ability to manage large caseloads in work in a fast-paced environment while building and enhancing team productivity

·         Demonstrated professionalism and leadership skills along with the ability to develop, direct, and support staff

·         Familiarity with PHI systems

Regulatory or Compliance activities: Ensures all Support Coordinator work is compliant with state and federal regulatory guidelines.
License or Certification: n/a

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.  HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services,  LLC.

Know Your Rights

All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst.  Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $58,900 - $80,070

• All Other Locations (within approved locations): $51,000 - $74,880

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.