Team Lead, Specialty Pharmacy Intake

Company

Work Schedule Description (e.g. M-F 8am to 5pm)

Remote Work Notification

Hiring Manager : Full Name: First Last

Overview

Due to growth, we are adding a Intake Specialist Team Lead to our team.

Under direction from the Supervisor or Assoc. Manager, Patient Support Services and pharmacists in the Specialty Pharmacy, the Intake Specialist Team Lead is primarily responsible for prescription data entry into the pharmacy dispensing software and insurance investigations. The position also assists in incoming/outbound phone calls with prescribers and patients. Additionally, the Intake Specialist Team Lead will provide guidance and corrective action to applicable pharmacy staff. The Team Lead may be responsible for obtaining and verifying patient information including demographics, allergies, medication history, comorbidities, and payer information. This individual may be assigned to additional projects and responsibilities outside of regular pharmacy duties and will help to mentor and train new and existing Lumicera employees. This position will function with and assist staff in any other area in the facility as needed.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team? 

• Answering inbound calls from patients and doctor’s offices
• Managing the incoming and patient queues
• Maintaining a working knowledge of manufacturer copay programs and enrolling patients as needed in those programs
• Completing insurance benefits investigations for Lumicera patients
• Ability to assign and delegate tasks to other intake team members as instructed by Supervisor
• Assists in mentoring and training new and existing Lumicera employees
• Provides corrective action and training as needed
• Other duties as assigned

Qualifications

What our team expects from you?

• High school diploma or GED required
• College strongly preferred
• National CPhT and/or registration/licensure required per employee’s residing state’s requirements
• Minimum two years pharmacy support experience or equivalent work experience and knowledge preferred
• Preferred understanding of Specialty Pharmacy drugs including REMS and Limited Distribution Products best practices
• At least 2 years’ experience and demonstration of proficiency in position at Lumicera or equivalent preferred
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Lumicera?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!

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Pay Range