Team Coordinator Virtual support

Where You’ll Work

CommonSpirit Health at Home is a full-service health care organization that believes the best place for our patients to heal is in their own home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch.

Job Summary and Responsibilities

At CommonSpirit Health at Home, we strive to embody our mission of delivering hope and healing to those we serve. As a Team Coordinator - Virtual Support (TC) you’ll engage in a range of exciting responsibilities for Home Health and Hospice, including but not limited to: 

• Processing approved physician orders. 
• Managing referrals. 
• Tracking documentation requiring a physician’s signature using organization standard document management software and processes. 
• Escalating per organization standard process when signatures are not returned in a timely manner. 
• Assists with monthly billing; ensures orders are received prior to insurance timely filing deadlines.
• Timely processing of designated reports, summaries, and coordination notes to physicians and facilities required to comply with home health and/or hospice CoPs. 
• Ensuring discharged files in EMR are complete.

Job Requirements

Candidates must reside in one of the approved remote worker states: AR, AZ, CO, FL, GA, IA, IL, IN, KY, MI, NC, ND, NE, NJ, OH, SC, TN, TX, UT, WI

• High School diploma or equivalent. 
• 2 years of customer service experience in a customer service role with effective verbal and written communication skills. 1 year of customer service preferred.
• Knowledge of medical terminology, home health and/or hospice regulatory requirements, and HIPAA compliance standards preferred.
• Experience with EMR and scheduling systems (for schedulers) or document tracking systems (for medical records) preferred, with Homecare Homebase strongly desired.
• Strong attention to detail and accuracy, with the organizational skills to prioritize workload based on patient needs, manage high volumes of scheduling activity, and adapt quickly to urgent changes.
• Effective verbal and written communication skills.
• Ability to interact professionally with clinicians, patients, caregivers, physicians, and external offices.
• Ability to work both independently and collaboratively as part of a multidisciplinary team.