Tax Specialist, Intuit Turbo Tax Massachusetts

Internship Title: Tax Specialist, Intuit Turbo Tax 

Make Money. Build Skills. Help People Stress Less About Taxes. 

Looking for an internship that builds your résumé and helps you gain real-world experience? Education at Work (E@W) is hiring college students to work as Seasonal Tax Specialists for Intuit (TurboTax) this tax season. 

You’ll work one-on-one with customers answering questions and guiding them through their tax returns (don’t worry, we’ll train you and pay you while you learn). If you’re a problem solver who likes helping people and wants a internship that makes you stand out with future employers, this internship is for you. 

What You’ll Do (Your Day-to-Day): 

• Connect with TurboTax customers virtually via video chat. 
• Provide tax advice and full-service tax return prep (we’ll train you and guide you). 
• Answer product and software questions. 
• Assist with tax calculations and break things down in simple, easy-to-understand language. 
• Create positive customer experiences by being empathetic, patient, and confident. 
• Use trusted resources (government sites, training tools, and your team) to make sure customers get accurate, clear answers. 
• Follow company policies to troubleshoot and resolve customer concerns. 
• Document your customer interactions with Intuit's proprietary AI system.

Skills You’ll Build for Your Future: 

• Earn Intuit Academy Level 1 and Level 2 badges and complete Intuit’s Tax Practice Program (all included in training). 
• Build strong customer service skills, especially on video and audio platforms. 
• Gain problem-solving, research, and critical thinking skills you can add to your résumé. 
• Be comfortable working independently in a fast-paced environment. 

Qualifications (Must-Haves): 

• Must live in the U.S.
• Enrolled in a degree-granting college program. 
• 18 years or older.
• Basic tax knowledge is helpful but not required—we’ll train you! 
• The ability to get your Preparer Tax Identification Number (PTIN) - (requires that you have filed at least one year of your personal taxes).

Why Students Love This Internship: 

• Competitive hourly pay. 
• Paid training—you’ll earn while you learn how to do the internship. 
• Mentorship and coaching to help you grow. 
• Real-world, résumé-worthy experience with a nationally recognized brand. 

Work Expectations (What to Know): 

• Arrive on time, prepared to work and learn, and give 100% to make the most of this incredible experience! 
• Must be available to work during core hours: Peak Tax Season (January through April): Shifts available 7 days a week, 5:00 am – 9:00 pm PST.
• This is a seasonal internship running from January through April (training anticipated in November/December). 

Pay: $16.50 - $26 depending on shift, previous experience and availability.

Disclaimer: 

• Please note that hiring is contingent on internship availability in each location
• College credit is at the discretion of each university and not guaranteed
• Hourly rate will depend on shift and experience level

About Education at Work 

Education at Work (E@W) is a national nonprofit committed to reshaping the education-to-career journey through paid, work-based learning opportunities. We connect high school and college students with employers, helping employers develop talent pipelines while offering students meaningful experiences that bridge the gap between academic knowledge and practical workforce experiences.