TAM Lead

What You'll Be Doing:

• Lead and mentor a team of TAMs, fostering growth, skill development, and high performance.
• Drive strategic customer engagements, ensuring the success of our largest and most complex accounts.
• Partner closely with Sales, Product, and Engineering teams to align technical solutions with business objectives.
• Own and develop value-based relationships with key stakeholders across customer organizations.
• Shape customer onboarding, enablement, and adoption strategies, ensuring maximum ROI from the ScaleOps platform.
• Influence product strategy by capturing customer feedback, requirements, and use cases.
• Represent ScaleOps at industry events, meetups, and conferences, articulating the value of our platform.
• Promote best practices and standardization across the TAM organization, improving delivery efficiency and customer satisfaction.

What You'll Bring:

• 2+ years of experience leading and scaling a team of Technical Account Managers or technical professionals, driving high performance and customer impact.
• 3+ years of hands-on experience with cloud-native technologies, including containerization and Kubernetes – Must.
• Minimum 3 years in a senior customer-facing role, such as technical presales, solution engineering, or TAM – Must.
• Demonstrated ability to articulate and sell the benefits of complex platforms and technologies.
• Strategic thinking and a customer-centric mindset, with the ability to influence both customers and internal teams.