Who we are

At Crisis Text Line we believe that every person in crisis deserves to be heard, understood, and supported. Our mission is carried forward by people who lead with empathy, integrity, and a deep sense of responsibility to one another and the communities we serve.

We are building a team of thoughtful, purpose-driven professionals who want their work to matter. Across every role, you’ll have the opportunity to contribute to meaningful impact, collaborate with committed colleagues, and help shape systems, programs, and experiences that strengthen our organization and the people who make our mission possible.

The People & Culture Team is a trusted strategic partner dedicated to building an inclusive, high-performing workplace grounded in our core values. We support the organization through employee relations, talent management, compliance, and people strategy while partnering with leaders and employees to create thoughtful, people-centered outcomes. If you are passionate about strengthening workplace culture, supporting employees and leaders, and helping teams thrive, this is the place for you.

Role

The Talent Acquisition Coordinator helps create a seamless and engaging experience for candidates, hiring teams, and new employees. This role supports recruiting operations, interview coordination, candidate communications, onboarding, and new hire experience initiatives that help attract and retain mission-driven talent.

The ideal candidate is highly organized, proactive, and passionate about creating positive experiences for others. They thrive in a collaborative, fast-paced environment and enjoy bringing structure, efficiency, and care to every stage of the hiring and onboarding journey.

Responsibilities 

Talent Acquisition & Candidate Experience

• Coordinate candidate scheduling, interview logistics, and hiring activities across multiple stakeholders and time zones.
• Serve as a primary point of contact for candidates throughout the hiring process, ensuring timely communication and a positive candidate experience.
• Support candidate sourcing, resume review, screening activities, and pipeline management as needed.
• Assist with offer administration and pre-employment activities.
• Maintain accurate candidate records, workflows, and job postings within the Applicant Tracking System (ATS).
• Support recruiting reporting, hiring metrics, and talent acquisition operations.

Onboarding & New Hire Experience

• Coordinate onboarding activities for new employees and contractors from offer acceptance through their first days with the organization.
• Manage onboarding communications, scheduling, and cross-functional coordination with hiring managers, IT, and internal stakeholders.
• Facilitate background checks, I-9 verification, onboarding documentation, and system access requests.
• Coordinate new hire orientation logistics, onboarding resources, and employee welcome activities.
• Manage employee swag ordering and distribution.
• Ensure new hires have the tools, resources, and support needed for a successful onboarding experience.

Recruiting Operations & Employee Experience Support

• Support the administration and optimization of the Applicant Tracking System (ATS) and other talent-related systems and databases.
• Maintain recruiting documentation, templates, communication materials, and candidate resources.
• Support People & Culture communications, shared inbox management, and employee experience initiatives.
• Assist with reporting, data tracking, and operational projects across Talent Acquisition and People & Culture.
• Identify opportunities to improve processes, communication, and the overall candidate and employee experience.
• Provide flexible support across Talent Acquisition and Employee Experience initiatives based on organizational priorities.

Minimum Qualifications

• 2+ years of experience supporting recruiting, onboarding, employee experience, talent operations, or related functions.
• Experience coordinating interviews, candidate communications, onboarding activities, or hiring processes.
• Strong organizational skills and attention to detail.
• Ability to prioritize competing responsibilities and manage deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency with Google Workspace, Slack, Zoom, and applicant tracking systems (ATS) or similar platforms.
• Commitment to creating positive, inclusive experiences for candidates, employees, and internal stakeholders.

Preferred Qualifications

• Experience supporting remote or distributed teams.
• Experience working with recruiting technologies, HR systems, or talent databases.
• Familiarity with ADP- Workforce Now, JazzHR, TriNet, Asana, or similar platforms.
• Experience in a nonprofit, healthcare, behavioral health, or mission-driven organization.
• Proficiency in Spanish, highly preferred.

Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

For United States-based candidates: 

The target salary range for this position, across the United States, is  $54,516 - $65,966. Starting salary will vary based on location, qualifications, and prior experience. Candidates will learn the range specific to their location during the interview process. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.

Benefits & Well-Being

Crisis Text Line recognizes that we are all unique human beings with unique life circumstances, and our benefits package aims to be as flexible as possible to support your needs as you work to promote mental well-being for people, wherever they are. Our benefits package is thoughtfully designed with input from our team and from industry best practices.

Highlights include:

• Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind
• Employer-funded HSA contributions
• Generous PTO, sick time, and 19 paid holidays with a winter break
• 12 weeks of fully paid parental leave after 26 consecutive weeks of service
• Monthly internet and mental health stipends
• Annual Wellness Stipend
• Home office and professional development stipends
• 403(b) retirement plan with employer contribution
• Sabbatical after 3 years of service

Benefits are for U.S.-based employees; international benefits may vary.

Within the United States, only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA.

No visa sponsorship available for this position.

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This is a remote-only position