Systems Administrator

Duties

• Create and manage user accounts in Office 365. 

• Monitor and troubleshoot email and other Office 365 services. 

• Implement and manage security features to protect Office 365 data. 

• Configure and maintain Office 365 applications, such as SharePoint and Teams as well as other 3rd party applications in use by Duo Health. 

• Collaborate with other IT professionals to integrate Office 365 with other systems. 

• Manage Office 365 licenses and subscriptions for users. 

• Ensure compliance with industry and government regulations as it pertains to Office 365 and other 3rd party applications in use by Duo Health. 

• Provide training and support to users of Office 365 applications and other 3rd party applications in use by Duo Health. 

• Support remote users; troubleshoot and repair hardware and software issues 

• Maintain Help Desk tickets and Asset Management records 

• Stay up-to-date with technology advancements and improvements in Office 365. 

• In addition to Office 365/Azure, this position will also support NinjaRMM, CrowdStrike Falcon, Arctic Wolf, Microsoft Intune, Ring Central, as well as other Electronic Medical Record applications. 

Skills 

• Technical proficiency: Understanding of Office 365 services and applications.  

• Problem-solving: The capacity to troubleshoot and solve technical issues promptly.  

• Communication: Strong written and verbal skills to communicate with users and stakeholders.  

• Organization: Efficient in managing multiple tasks and projects simultaneously.  

• Attention to detail: Ensuring all configurations and settings are correctly implemented.  

• Strong commitment to excellent customer service and support. Our users are our customers. 

Requirements 

• Associate’s Degree in Information Technology, Computer Science, Information Systems or equivalent experience. 

• 1+ years of demonstrated experience in Microsoft 365 Systems Administration 

• 1+ years of experience supporting users and also endpoint (laptops, iPhones) in a fully remote environment 

• Understanding and facility with a variety of computer systems, and systems administration 

• One or more Microsoft (MCP or MCSE) certifications and/or CompTIA Tech+ certification 

• Self-motivated and have a passion for quality 

• The successful candidate should have a strong interest in learning new technologies, working independently, and the ability to drive complex and ambitious projects to conclusions 

• Excellent relationship-building skills: trust-building, non-zero-sum solutioning, growth mindset 

• Previous experience working in small company environments a plus