Switchboard Operator

Position Overview 

SAIC is looking for outstanding Switchboard candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT Switchboard Agent is the first line of contact with the DOT customer base.  

Switchboard Operator Duties and Responsibilities 

• Answer Incoming Calls 
  • Switchboard operators answer incoming calls and redirect calls to the appropriate DOT department, using the Switchboard Directory and other DOT resources 
  • Research the DOT intranet and/or internet to assist with providing the caller with information 
• Clerical Tasks 
  • Record calls daily in spreadsheet 
  • Research, collect, and verify Switchboard Directory information for customers and DOT personnel 
  • Maintain the Switchboard Directory to ensure accuracy of phone numbers, email addresses or websites
• Train new staff 

Qualifications

Required Experience: 

• High school diploma and 2 years of working experience required
• Must have 1 year of experience providing customer service support in a business organization 
• Excellent phone skills 
• Top-notch communication and listening skills 
• Basic computer proficiency 
• Experience in a customer service role (preferred) 
• Must possess a High School Diploma 
• Degree may be substituted with 2 additional years of related experience 
• Must be able to obtain a Public Trust Clearance
• U.S. citizenship required

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.