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The Support Specialist will manage client records, troubleshoot software issues, and lead live video calls to assist US-based medical clinics. They are responsible for onboarding new clients and creating detailed tickets for development teams regarding bugs and feature requests.
QuickStaffing HR is looking for a Software Support Specialist for its partner company, EachBase, to support a SaaS practice management platform used by US-based medical clinics
JOB TYPE & SCHEDULE
Full-time, Mon–Fri, 17:00–02:00
WORK FORMAT
Remote
KEY RESPONSIBILITIES
-Maintain accurate client records, support history, and ticket statuses,
-Create clear, detailed tickets for development and product teams regarding bugs and feature requests,
-Lead live video calls with US clients to address questions, troubleshoot software issues, and provide solutions,
-Onboard and train new clients by walking them through software sections and features,
-Investigate reported problems to determine whether they are user errors or software bugs,
-Proactively follow up with clients until their issues are fully resolved.
MAIN REQUIREMENTS
-Bachelor's degree in Information Technology, Communications, Linguistics, Business Administration, or a related field ,
-Fluent English with excellent verbal and written communication skills,
-2+ years of experience directly working with US clients in Software Support, Client Training, Technical Client Assistance, or SaaS Implementation,
-Ability to explain complex technical concepts in simple, easy-to-understand language,
-High level of patience, empathy, strong problem-solving abilities, emotional composure under pressure, and active listening,
-Experience with HubSpot, ticket management tools (Zendesk, Jira, Freshdesk), or healthcare/EHR/EMR software Is an advantage.
HOW TO APPLY
Interested candidates are invited to submit their CV to hr@quickstaffing.co with ''Software Support Specialist'' in the subject line.
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