Support Specialist

Wand makes gaming magical. Through game customization and guidance, we build tools that helps players have more fun in their favorite games.

Our platform works across thousands of PC games, ensuring that great games are accessible to everyone, regardless of time constraints, skill level, or accessibility needs. We want to build the future of game assistance, and we're hoping you'll join us.

About The Role

Are you passionate about helping fellow gamers and creating exceptional support experiences?

We're seeking Support Specialists who share our enthusiasm for making gaming more fun. In this role, you'll be the front-line champion for our community, helping users get the most out of Wand while maintaining our high standards for trust and technical excellence.

What You’ll Do

• Provide friendly, solution-focused support to our gaming community via Intercom (our support platform)

• Troubleshoot technical issues related to game assists, game compatibility, and platform features

• Collaborate with our testing team to verify and reproduce user-reported technical issues

• Create and update support documentation in our knowledge base

• Gather and share user feedback to help improve our products and services

• Identify user experience gaps and potential improvements based on support interactions

• Maintain response time and quality metrics while delivering personalized support

• Identify and escalate complex technical issues or emerging trends
  
  

Who You Are

Core requirements:

• You are an active PC gamer with deep understanding of gaming culture and mechanics

• Experience providing customer support via email, chat, or community platforms

• Strong technical troubleshooting skills and problem-solving ability

• Ability to explain technical concepts in user-friendly language

• Excellent written and verbal communication skills in English

• Strong attention to detail and documentation skills

• Self-motivation with excellent time management abilities

• This role requires stable high-speed internet connection daily

Bonus points:

• Experience with Wand or similar modding platforms

• Knowledge of common gaming issues and troubleshooting methods

• Experience using support ticket systems and knowledge bases
  
  

What We Offer

• Independent contractor agreement

• Fully remote work arrangement

• Competitive compensation

• A flexible work environment that caters to your gaming schedule

• A chance to be part of a passionate community of gamers and creatorsA team of people who genuinely love games, move incredibly fast, and care deeply about what they build.