Italian Speaking Customer Service Agent - Work Remote In Crete, Greece

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to bridging the gap between world-class talent and global market leaders. We pride ourselves on facilitating career-defining opportunities within the Customer Support Services industry, ensuring excellence for both our clients and our candidates.

Job Overview

We are currently searching for a talented professional to join a dynamic team in an Italian Speaking Customer Service Agent position in Greece. This is an exceptional opportunity to advance your career while enjoying the unparalleled quality of life that comes with one of the most sought-after jobs in Greece.

Key Responsibilities

• Provide high-quality support to Italian-speaking customers via phone, email, and live chat.
• Resolve customer inquiries efficiently while maintaining the professional standards of the Customer Support Services industry.
• Maintain accurate customer records and database information.
• Develop a deep understanding of our client's products and services to provide expert assistance.
• Collaborate with internal teams to escalate complex technical issues and ensure swift resolutions.
• Contribute to team goals and KPIs by meeting performance targets consistently.
• Foster positive relationships with customers to ensure long-term satisfaction and brand loyalty.

Requirements

• Native or fluent Italian (spoken and written) is strictly required for this role.
• Professional proficiency in English for daily communication.
• Valid EU passport (mandatory).
• Strong communication and problem-solving skills tailored for the Customer Support Services environment.
• Ability to thrive in a remote work setting within Greece.
• Prior experience in a customer-facing role is considered a distinct advantage for these Italian-speaking jobs.

Benefits

What We Offer

• Competitive Monthly Salary with 13th and 14th salary bonuses paid annually.
• Monthly Performance Bonus to reward your commitment and excellence.
• Fully Paid Training program to ensure you are set up for success in your new role.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation).
• The opportunity to represent globally recognized brands from the comfort of your home in Greece.
• Professional growth opportunities within the international network of Mercier Consultancy Group.

Life in Greece

Living and working in Greece offers a perfect blend of ancient history, modern vibrancy, and an enviable Mediterranean climate. By securing one of our many Italian-speaking jobs, you will be able to enjoy the sun-drenched landscapes and welcoming culture that make Greece a premier destination for expatriates. Life in Greece is defined by its relaxed pace, stunning coastal beauty, and rich social lifestyle.

Our full relocation support ensures your move to Greece is seamless, allowing you to focus on settling into your new home and enjoying the world-renowned local cuisine. Whether you are exploring historical landmarks or relaxing on a beach, working in Greece provides a quality of life that is truly unmatched. We look forward to helping you embark on this exciting chapter in your career.

How to Apply

If you are ready to take the next step in your professional journey and join our team for this Italian Speaking Customer Service Agent position in Greece, click 'Apply Now' to submit your application. A recruiter from Mercier Consultancy Group will review your credentials and be in touch shortly. We look forward to welcoming you to the team!