Support Engineer

Job ID 9556

Life at Ness

At Ness, people come first. Here, you'll be part of a vibrant team that values curiosity, innovation, and growth. We work with industry-leading clients on projects that truly make an impact while supporting every team member in carving out their unique career path. With resources for learning, certifications, and hands-on experiences, Ness offers you more than just a job it’s a place where your ideas, ambition, and well-being matter.

The Role 

As a Mid-Level Support Engineer, you will be the central point of contact for our customers regarding functional and technical questions about our software solutions for automotive retail. You will independently analyze customer issues, coordinate the resolution process with internal teams, and ensure professional customer communication.

Key Responsibilities

• Independently handle support requests from our national and international customers; 
  
• Analyze, prioritize, and coordinate incidents and service requests; 
  
• Communicate directly with customers via ticket, email, and phone; 
  
• Perform initial technical analyses and troubleshooting; 
  
• Analyze log files and system messages to identify root causes; 
  
• Collaborate with Development, Operations, and business teams to deliver sustainable solutions; 
  
• Document issues, workarounds, and solutions;
  
• Support problem management and continuous improvement activities;

Qualifications and Skills

• Several years of experience in application support, IT support, or a service desk environment;
  
• Strong customer and service orientation; 
  
• Excellent communication skills and a confident, professional manner when dealing with customers ;
  
• Basic technical understanding of web and enterprise applications; 
  
• Experience analyzing log files and technical issues; 
  
• Structured and independent way of working;
  
• Good written and spoken English. 

Nice-to-Have Qualifications 

• German language skills for communicating with customers in the DACH region;
  
• Experience in the automotive industry; 
  
• Understanding of dealership processes, including sales, service, and parts; 
  
• Experience with ticketing systems, such as Jira or ServiceNow;
  
• Basic knowledge of SQL or database queries;
  
• Experience with monitoring solutions (Datadog, Elastic & RedHat).

Why Join Us

At Ness, you will work with diverse, talented professionals who are dedicated to making an impact through technology. We encourage applicants of all backgrounds to apply—even if you don’t meet every requirement, we’d love to connect with you if this role excites you. We’re committed to creating an inclusive workplace that celebrates each team member’s unique talents.

With flexible remote options, diverse projects, and access to development resources, joining Ness means building a career that’s meaningful and impactful.

What to Expect Next

We believe great experiences start with transparency—and that includes our hiring process. Here’s what you can typically expect after you hit "Apply":

1.      HR Interview – A conversation to get to know you better and align on expectations.
2.      Technical Interview – A chance to showcase your skills and experience.
3.      Client Interview – Ensuring mutual fit between you and the client team.
4.      Offer Stage – If everything aligns, we’ll be happy to make it official.

While many of our roles involve just 2–3 steps, some client processes may include additional conversations. Regardless of the path, we aim to keep every step transparent and respectful of your time.

Ready to Start Your Journey?