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The role involves processing and fulfilling user access requests, including mailboxes and service accounts, while ensuring compliance with SLAs and security policies. Key duties include executing provisioning/deprovisioning activities across AD and integrated applications, and performing validation and troubleshooting.
• Process and fulfil user access, mailbox, group membership, and service account
requests in line with defined SLAs and security policies.
• Perform access validation, troubleshooting, and entitlement corrections,
escalating complex cases as required.
• Execute provisioning/deprovisioning activities across AD, email systems, and
integrated applications.
• Ensure compliance with access governance controls, including documentation,
audit readiness, and ticket hygiene.
• Support user access review process, perform remediation and reporting.
• Conduct root cause analysis for recurring access issues and recommend
process improvements.
• Perform provisioning and deprovisioning activities via Saviynt IGA, ensuring
accurate entitlement mapping to SAP systems (ECC / S4 / BW / GRC as
applicable).
• Validate and troubleshoot failed provisioning jobs, connector issues, and access
sync discrepancies between Saviynt and SAP.
• Proficient in Spanish as most of interactions with end user will be in Spanish
remote
B1 english
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