Supervisor, Start of Care

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

The Supervisor, SOC, position was created to provide growth opportunities to ExactCare Pharmacy Technicians that have mastered the start of care daily tasks and responsibilities. This individual will serve as the leader for the SOC team. They will work alongside the Manager, SOC to drive and support department efficiencies. In this role, the expectation is to act as a leader. This includes, but is not limited to, living by example and supporting company and department goals. As well, the Supervisor will demonstrate their ability drive results and achieve a consistent standard of work from the pharmacy team.

Responsibilities

• Subject matter expert with current end to end new patient processes including billing, actions, profile prep, doctor calls, and transfers

• Creating, interpreting, monitoring of ECOS and sales force reports and following up (new patient starts, daily KPI’s, and individual technician performance)

• Ability to prepare, monitor and follow up with technician schedules

• Identify areas of opportunity for process improvements

• Ability to communicate efficiently and engage with team members and direct reports

• Ability to manage performance of team on a daily and weekly basis (attendance, KPI’s)

• Demonstrates superior written and verbal skills to collaborate with internal partners and resolve patient issues

• Other duties as assigned
   

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.  Not all of the duties may be assigned to a position.

Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Certified Pharmacy Technician
   

Experience

• No active performance management or corrective action

• 2 year tenure with ExactCare Pharmacy with 6 months spent in current role

• Previous management/leadership experience preferred; ability to provide feedback, hold teams accountable to standards, and team development

• At least one year of Lead experience in Patient Care/Fulfillment

Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Supervisory:  Yes

This is a remote position.

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.