Supervisor (Specialty Access Center - Pediatrics)

The Specialty Access Center (SAC) is an inbound, fast-paced, high volume center with an average of 6,000 calls per day.  The SAC supports multiple Adult and Pediatric Specialties, which include Cardiology, Dermatology, ENT, Med-Surg, Neuroscience, Oncology, Ophthalmology, Primary Care, Pulmonology, Solid Organ Transplant, Urology, Women’s Health and so many more! As the first point of contact, the SAC provides essential support in connecting patients with the care they need.

What you will do as a Specialty Access Center Supervisor:

• Provides daily supervision of department expectations, employee hiring and training support, daily workflow monitors, process improvement, performance management and implementation of changes
• Reviews productivity reports and manages staff to assure they maintain quality, customer service and production standards
• Collaborates with the staffing team/leadership to ensure adequate staffing, plans and schedules for staff
• Address urgent and escalated customer service needs
• Understanding metrics and identification of actionable outcomes
• Ability to lead by example through consistent and high performance work

What you will need:

• Associates degree or two years of relevant experience
• 1 year of relevant department experience within the organization or 3 years of relevant experience outside of the organization

Location: At this time, this position will be working remote (MN residents only)

Hours: 40 hours/week (Monday-Friday)

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract

The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within thisrange may depend on several factors, such as FTE, skills, knowledge, relevant education, experience,and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. If yourrole is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.