Supervisor, Delivery Services

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

The Supervisor, Delivery Services is responsible for leading and developing the Implementation Coordinators team and overseeing all aspects of Essentials Pro and Trading Partner client implementations. The Supervisor, Delivery Services partners with Implementation Analysts leadership to ensure optimal Essential Pro client implementation experience. The Supervisor, Delivery Services, works with leadership and their team to identify continuous improvement initiatives. The Supervisor, Delivery Services develops and executes training programs designed to educate team members and monitors performance through quality and productivity auditing.

Sponsorship, in any form, is not available for this position.

Location: Remote, US

Education and Experience:

• Must have a bachelor’s or associate degree in a related field or equivalent education/experience in the Healthcare and/or Healthcare IT industry.
• 4+ years of relevant business experience including at least 1 year of supervisory or team lead experience.
• Experience with implementation of healthcare software solutions.
• Ability to solve problems holistically. You can see the big picture when analyzing situations.
• Strong communication, interpersonal, and organizational skills.
• Ability to travel up to 20%

What will set you apart:

• You are an outside of the box thinker.
• You are a self-starter. Proactive is your last name.
• You have excellent project management and consultative skills.
• You have managed escalation calls.
• You have 3-5 years of experience in a Coordinator or Implementation role.

What you will be doing:

• Providing leadership and supervision to the Implementation Coordinators team by making decisions, solving problems, developing unit procedures, developing records/files, conducting meetings, and representing department at internal and external meetings.
• Supporting all type of Essentials Pro and Trading Partner implementations, managing escalations, and partnering with Sales, Support, Success and Product leadership to ensure best practices.
• Acting as the escalation contact for service issues/risks, balancing the company and client service needs professionally, while supporting and championing his/her team.
• Providing guidance and mentoring to associates
• Creating and executing training plans for team to include initial and ongoing training for new associates
• Contributing to Product Launch Management activities from an Implementation Coordinator perspective
• Documenting and presenting constructive performance assessments and sets developmental goals.
• Contributing to development of measurable individual and team objectives that are aligned with business and organizational goals.
• Assuring the consistent use of the company’s implementation service methodology in all implementation and support functions for the region.
• Assuring disciplined management, customer communication, and expectation setting for customer implementations.
• Identifying both client and internal risks and developing and implementing mitigation/resolution strategies.
• Working collaboratively with other areas of the organization to build confidence, credibility and trust towards improvement measures and organizational goal obtainment.

Availity culture and benefits:

• Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!
• Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Manager resume review 
• Recruiter video interview
• Manager video interview
• Panel video interview
• Senior leadership video interview

#LI-BD1

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Disclaimers:

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

 

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

 

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act  Equal Employment Law Poster  Pay Transparency  Employee Polygraph Protection Act  IER Right to Work Poster  Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers