Supervisor, Ambulatory Coding

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.   

The Supervisor, Ambulatory Coding coordinates, supervises, and is accountable for the daily activities of ambulatory (professional fee) coding staff. This role has primary impact on the team level, owning task-level outputs and ensuring timely, accurate completion of coding operations. The Supervisor sets priorities, resolves operational issues, and ensures work aligns with established policies, procedures, and business plans to support compliant reimbursement and revenue cycle performance.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Coordinates, supervises, and oversees daily activities of coding staff to ensure productivity, quality, and turnaround expectations are met
• Sets team priorities and distributes workloads to ensure completion of short-term objectives
• Owns team output at the task level and monitors performance against productivity and quality standards
• Collaborates with other supervisors and departments to coordinate workflow and resolve operational dependencies
• Develops plans to meet short-term operational goals aligned with departmental priorities
• Ensures compliance with coding guidelines, regulatory requirements, and internal policies
• Audits coding work, identifies trends, and supports corrective actions to improve accuracy and performance
• Acts as a subject matter resource to coding staff, revenue cycle partners, and operational stakeholders
• Identifies and resolves operational problems using defined processes, technical expertise, and sound judgment
• Makes decisions guided by policies, procedures, and business plans
• Conducts staff training, coaching, and performance management activities including evaluations
• Promotes employee engagement, development, and retention within the team
• Provides responsive customer service to internal and external stakeholders including physicians and operational partners
• Supports process improvement efforts to enhance coding quality, efficiency, and turnaround time
• Participates in or leads special projects and operational initiatives as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Active coding credentials such as RHIT, RHIA, CCS or CPC
• 3+ years of ambulatory/professional fee coding experience
• 3+ years of experience with electronic health records and coding systems

Preferred Qualifications:

• Bachelor's degree or equivalent combination of education and experience
• Prior supervisory or leadership experience in coding operations
• Experience in a multi-specialty or multi-site environment
• Familiarity with encoder and computer-assisted coding tools (e.g., Epic, 3M, EncoderPro)
• Experience supporting revenue cycle performance initiatives and metrics

Soft Skills:

• Strong communication, organization, and problem-solving skills

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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