Success Accountability Manager
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AI Summary
This role involves owning team performance, client success, and operational accountability by onboarding new clients, tracking team KPIs, coaching on misses, and ensuring clients complete their programs within six weeks. Responsibilities also include verifying deliverable completion, monitoring accounts receivable, and representing the brand at local events.
Benefits:
- Flexible schedule
- Paid time off
- Training & development
QT Business Solutions · Full-Time, 40 hrs/week · $50,000 – $58,000/year · Hourly, Non-Exempt · Primarily Remote
QT Business Solutions helps entrepreneurs get funded, get organized, and build successful businesses. We need a sharp, execution-focused leader to own team performance, client success, and operations accountability — someone who notices what's slipping before anyone else does. This is not a sales role. You win when your team performs, and every client gets to the finish line.
WHAT YOU'LL OWN
Client launches | Onboard every new client, assess their full needs, and route them to the right team member
Team accountability | Track KPIs across all team members, coach on misses, and report to the founder weekly
Client success | Manage the Client Success Assistant and ensure every client finishes in 6 weeks
Deliverable tracking | Verify business plans, financial writing, and QuickBooks setup are completed on time
Accounts receivable | Monitor payment milestones and make outbound collection calls when clients fall behind
Events & brand | Represent QT at Metro Detroit events and vendor tables — including in place of the Founder
Client launches | Onboard every new client, assess their full needs, and route them to the right team member
Team accountability | Track KPIs across all team members, coach on misses, and report to the founder weekly
Client success | Manage the Client Success Assistant and ensure every client finishes in 6 weeks
Deliverable tracking | Verify business plans, financial writing, and QuickBooks setup are completed on time
Accounts receivable | Monitor payment milestones and make outbound collection calls when clients fall behind
Events & brand | Represent QT at Metro Detroit events and vendor tables — including in place of the Founder
YOU'RE A FIT IF YOU ARE
▸ 3–5 years in operations, client success, or performance management
▸ Obsessively organized — missed deadlines physically bother you
▸ Comfortable having direct accountability conversations
▸ Tech-savvy with dashboards, CRMs, and reporting tools
▸ Client-facing, confident, and able to represent a brand at events
▸ Available for Metro Detroit evening events as assigned
▸ 3–5 years in operations, client success, or performance management
▸ Obsessively organized — missed deadlines physically bother you
▸ Comfortable having direct accountability conversations
▸ Tech-savvy with dashboards, CRMs, and reporting tools
▸ Client-facing, confident, and able to represent a brand at events
▸ Available for Metro Detroit evening events as assigned
Flexible work from home options available.
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