Student Mentor

About OffSec

Founded in 2006 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere. With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

An OffSec Student Mentor is responsible for providing support and guidance to OffSec students via live chat, support email and grading exams.  Exam grading will be based on the certification(s) the individual has achieved.  Based on the candidate’s strengths and capabilities, duties will include supporting various project assignments such as onsite, online, or remote course training; vulnerable machine testing; wiki creation; troubleshooting network connectivity; and software development. Additional tasks may be assigned as needed.

The Student Mentor role is a full-time salaried position with shift work required, including evenings and weekends. This position requires availability for shifts scheduled across a 24/7 coverage model.

Duties and responsibilities

• Engage, collaborate and help students in OffSec Community Platform, live chat and support email

• Present a live stream or webinar for concept demonstration, machine walkthroughs, or topics related to cybersecurity

• Participate in projects including, but not limited to, curriculum and learning path designs, new course reviews, test lab machines, and the implementation of new tools and systems, etc.

• Exam grading

• Test, configure, deploy, and troubleshoot OffSec lab systems and machines

• Create and maintain department document guidelines, procedures and processes

• Ensure daily tasks and ongoing student support are completed timely and satisfactory

• Review and approve accommodation requests and supporting documentation, and maintain records of accommodation decisions.

• Assist cross-functional teams as needed.

• Ability to work a shift schedule, including flexibility to adjust to different time zones as needed.

• International travel to customer locations or training conferences will proceed without travel restrictions as needed.

Qualifications

• OSCP certification

• CyberSecurity mindset for creative and innovative problem solving

• Fluency in reading, writing, and comprehension of English

• 3+ years of well-rounded IT experience, including at least 2 years in server-side technologies and management, as well as experience operating and troubleshooting Linux and Windows

• Familiarity with enterprise-level networking configuration

• Familiarity with defense cybersecurity, such as SOC, IR, TH, MITRE D3FEND, and NICE framework, is a plus.

• A strong drive to continually improve customer experience, success, and engagement, leveraging data and metrics.

• Excellent interpersonal and customer service skills

• Strong attention to detail, with excellent analytical and investigation skills

• Ability to work unsupervised in a fast-paced environment with tight deadlines

• A strong belief and understanding of being a team player in a remote working environment

Desired Skills

• Experience in teaching and mentoring 

• Excellent written and verbal communication skills.

• Strong knowledge of networking, virtualization, Windows, storage, and backup

• Prior experience working remotely

• Experience working with customer service ticketing system(s)

• Strong problem-solving skills

Working Conditions

This is a full time position to be performed from a home office. Must be able to work either Shift 2 (15:00–23:00 GMT) or Shift 3 (21:00–05:00 GMT).