Streetworks Coordinator

This is a remote position.

• Receive, process, and raise permit requests accurately in the relevant systems.
  
• Monitor permit SLAs and statuses, identify potential delays or risks, and escalate issues when required.
  
• Process permit modifications, refusals, and cancellations, ensuring all relevant information and reason codes are recorded.
  
• Coordinate permit schedules with planners, field teams, and other stakeholders.
  
• Send daily reports covering granted permits, start/stop information, PMRs, and registration reminders.
  
• Accept and log TLOS permit requests and maintain appropriate follow-up records.
  
• Follow up on outstanding or un-actioned permits to ensure timely completion.
  
• Support weekly planning reviews and ensure upcoming permits are scheduled correctly.
  
• Maintain accurate records, mailbox archives, and system information for audit and compliance purposes.
  
• Track registration deadlines and remind relevant teams of required confirmations.
  
• Prepare accurate daily, weekly, and monthly reports to support operational decision-making.
  
• Communicate with Local Authorities and internal stakeholders regarding permit changes and agreements.
  
• Keep permit requestors and relevant stakeholders updated throughout the process.
  
• Escalate unresolved issues and potential operational risks in a timely manner.
  
• Ensure all relevant information and stakeholder communications are accurately recorded in the appropriate systems.
  
• Build and maintain effective working relationships with internal and external stakeholders.
  
• Perform other reasonable duties as required.
  

Requirements

• 1–2 years of experience in an administrative, coordination, scheduling, operations, or similar role.
  
• Strong attention to detail and ability to follow structured processes accurately.
  
• Ability to manage multiple requests, deadlines, and priorities effectively.
  
• Strong organisational and time-management skills.
  
• Good verbal and written communication skills.
  
• Ability to work independently while collaborating effectively with different teams.
  
• Proactive approach to monitoring deadlines, identifying risks, and escalating issues.
  
• Experience with record-keeping, reporting, tracking, and maintaining accurate documentation.
  
• Good knowledge of Microsoft Office, particularly Excel, Word, PowerPoint, and Power BI.
  
• Strong general IT skills and ability to learn and work with operational systems.
  
• Comfortable working with structured templates, processes, and compliance requirements.
  
• Experience working in a team environment and supporting operational objectives.