Strategic Programs Manager

Role: Strategic Programs Manager

FLSA: Full Time | Exempt | Salaried | Remote (US)

Reports to: Chief Revenue Officer

Scope of Position: The Strategic Programs Manager is responsible for driving high-impact strategic initiatives across the business in partnership with executive leadership. Reporting directly to the Chief Revenue Officer, this role will operate cross-functionally across Sales, Marketing, Customer Success, Product, Operations, Finance, and Enablement to ensure critical company initiatives are executed effectively and on schedule. 

This individual will serve as a central point of coordination for complex programs and operational priorities, helping align teams, remove blockers, improve communication, and drive accountability throughout the organization. The ideal candidate thrives in fast-paced environments, possesses exceptional organizational and project management skills, demonstrates high emotional intelligence (EQ), and can successfully manage multiple priorities simultaneously without losing attention to detail.

This role requires a highly proactive, solutions-oriented operator who can move fluidly between strategic planning and tactical execution while maintaining strong executive presence and cross-functional credibility. 

Essential Duties & Responsibilities including but limited to:   

• Lead and coordinate strategic, cross-functional initiatives tied to company growth, operational scale, and revenue performance 
• Partner closely with executive leadership to drive alignment, execution, and accountability across departments 
• Manage multiple concurrent projects with competing priorities, timelines, and stakeholders 
• Build and maintain detailed project plans, milestones, timelines, risks, and executive status reporting 
• Facilitate communication and collaboration across Sales, Marketing, Customer Success, Product, Finance, RevOps, and other business functions 
• Identify operational inefficiencies and drive process improvement initiatives across the organization 
• Support strategic planning sessions, QBRs, forecasting processes, and executive operating cadences 
• Help operationalize key GTM initiatives including segmentation, territory design, enablement programs, systems/process optimization, and strategic partnerships 
• Drive follow-through and accountability by ensuring action items, decisions, and deliverables are completed on time 
• Develop executive-ready presentations, summaries, dashboards, and business updates 
• Serve as a trusted thought partner to the CRO and leadership team on critical business priorities 
• Maintain confidentiality and professionalism while operating in highly visible and sensitive business initiatives 
• Other responsibilities as required

Required Skills/Abilities 

• Exceptional organizational skills with the ability to manage multiple high-priority initiatives simultaneously 
• High emotional intelligence (EQ) with strong interpersonal, communication, and relationship-building skills 
• Strong executive presence with ability to influence cross-functional stakeholders at all levels of the organization 
• Highly detail-oriented with strong project management and operational execution capabilities 
• Proven ability to thrive in fast-paced, evolving environments with changing priorities 
• Strong analytical and problem-solving skills with an ability to simplify complex issues into actionable plans 
• Ability to balance strategic thinking with hands-on execution 
• Self-starter mentality with strong ownership and accountability 
• Excellent written and verbal communication skills 
• Strong proficiency in business systems and productivity tools including Salesforce, Excel, PowerPoint, project management platforms, and collaboration tools 
• Demonstrated ability to operate effectively across multiple departments and personalities 
• Ability to maintain professionalism and composure under pressure

Education/Experience

• 3–7 years of experience in strategic operations, program management, revenue operations, consulting, chief of staff, or related business operations roles 

• Experience supporting executive leadership and driving cross-functional initiatives 

• Background in B2B SaaS, technology, or high-growth environments preferred 

• Experience working within Revenue, GTM, Operations, or Customer-facing organizations strongly preferred 

• Bachelor’s degree required; advanced degree preferred

Total Rewards Package:  

• Full healthcare benefits, including medical, dental, and vision. 
• Supplemental benefits, including STD, LTD, HSA, 401k, etc.
• Responsible Time Off (PTO) + Holiday Pay
• Competitive Compensation + Bonus! 
• Excellent culture, growth opportunities, plus much more...  

What to expect - the Hiring Process!  

• Interview with Human Resources
• Interview with Hiring Manager
• Peer Panel Interview
• Offer of Employment (Background Screening/References) 

The compensation for this position is based on several factors, including the candidate’s experience, education, skills, and alignment with the responsibilities of the role. The anticipated salary range for this position is outlined below, with most candidates typically hired within the mid-range. This role is also eligible for an annual bonus opportunity of up to 10%, in addition to participation in the Company’s equity program.

To learn more about the culture & employee experience at Trustwell, check out our LinkedIn or GlassDoor! 

Trustwell is an equal employment opportunity employer committed to hiring and retaining a diverse workforce. Applicants receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, religion, or other legally protected class. If you need accommodation for any part of the employment process due to a medical condition, or any disability, please contact a member of our human resources team. 

Acceptable Background and References Required; Upon any conditional offers made by Trustwell. Equal Opportunity Employer/ DFWP/ Affirmative Action