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AI Summary
The role focuses on advancing customer success for Itron Resiliency Solutions by managing onboarding, training, and adoption of Emergency Preparedness and Response tools. It involves collaborating with cross-functional teams to translate customer feedback into product enhancements and conducting post-storm performance assessments.
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
The Engagement Manager & Storm Specialist plays a critical role in advancing customer success and product excellence for Itron Resiliency Solutions, with a focus on emergency preparedness, storm response, and utility resiliency. This role combines customer engagement, consultative support, product insight, and cross-functional collaboration to help utility customers successfully deploy, adopt, and optimize Itron’s Emergency Preparedness and Response (EP&R) solutions.
This position requires a customer-centric, authentic, accountable, agile, collaborative, and innovative professional who can partner effectively with customers and internal teams to deliver meaningful outcomes in the Utilities & Energy sector.
Duties & Responsibilities
Serve as a primary customer contact for utility clients, supporting onboarding, training, adoption, ongoing engagement, and feedback collection to promote long-term customer success.
Develop and deliver tailored onboarding plans that align customer needs, operational priorities, and business outcomes with Itron’s Storm Impact EP&R solution.
Create and maintain clear, accessible user guides, training documentation, and enablement materials that support diverse customer audiences and learning styles.
Lead customer training sessions, product walkthroughs, and solution demonstrations in a way that is engaging, inclusive, and aligned to customer goals.
Build trusted, authentic relationships with customer stakeholders, including operational, technical, and executive audiences, to strengthen adoption and partnership.
Partner closely with utility customers to understand business processes, storm response workflows, resiliency needs, and opportunities for solution optimization.
Conduct end-to-end analysis of Itron Resiliency Solutions’ EP&R capabilities to identify opportunities for enhancement, automation, integration, and improved customer value.
Collaborate cross-functionally with product management, engineering, sales, and other internal teams to communicate customer needs, support solution enhancements, and contribute to product innovation.
Gather, synthesize, and prioritize customer feedback to help inform product direction, roadmap discussions, and continuous improvement initiatives.
Perform market and competitive research to stay informed on utility industry trends, emergency response practices, and evolving customer expectations.
Support post-storm assessments by analyzing storm event performance, customer impact, and predictive solution accuracy, and translating findings into actionable recommendations.
Present performance insights, solution value, and improvement opportunities to customers and internal stakeholders using data-driven, customer-focused storytelling.
Participate in customer-facing sales discussions, strategic meetings, and product demonstrations to articulate solution benefits and business outcomes with confidence and clarity.
Develop sales enablement materials such as presentations, case studies, data sheets, and customer success content that reflect Itron’s value proposition and industry expertise.
Demonstrate accountability for delivering high-quality work, managing priorities effectively, and contributing to a collaborative and agile team environment.
Required Skills & Experience
Bachelor’s degree in Meteorology, Atmospheric Sciences, Emergency Management, Engineering, Business, or a related field, or equivalent combination of education and relevant experience.
Professional experience as a meteorologist or in a related storm analytics, weather operations, resiliency, or emergency response role.
Experience engaging with customers in a consultative, customer-centric capacity within the utilities, energy, software, or technology sectors.
Strong communication and presentation skills, with the ability to effectively engage technical users, business stakeholders, and executive audiences.
Demonstrated ability to translate complex technical or analytical information into clear, actionable insights and customer value.
Experience supporting customer onboarding, training, product adoption, or customer success initiatives in a structured and accountable manner.
Strong analytical and problem-solving skills with the ability to assess storm events, evaluate performance outcomes, and identify practical improvement opportunities.
Ability to work collaboratively across cross-functional teams, including product, engineering, sales, and customer-facing organizations.
Comfort operating in a dynamic, agile environment with the ability to adapt to changing business and customer needs.
Commitment to inclusive communication, strong relationship-building, and authentic partnership with customers and colleagues.
Ability to travel as needed to support customer meetings, training, or business priorities.
Preferred Skills & Experience
Experience working with utility customers, electric utilities, or organizations focused on grid operations, outage management, storm response, or emergency preparedness.
Familiarity with Emergency Preparedness & Response (EP&R) solutions, storm impact modeling, weather intelligence platforms, or related resiliency technologies.
Experience contributing to product development cycles, product enhancement discussions, or roadmap planning based on customer and market feedback.
Knowledge of utility operations, storm restoration workflows, outage response, or related industry processes.
Experience conducting post-event reviews, performance analysis, or predictive accuracy assessments following significant weather events.
Background in developing customer-facing materials such as training content, presentations, case studies, or technical documentation.
Experience supporting sales enablement efforts or participating in strategic pre-sales discussions in partnership with commercial teams.
Awareness of industry trends, competitive offerings, and innovation opportunities in the Utilities & Energy technology landscape.
Ability to bring an innovative mindset to customer challenges and contribute ideas that improve products, processes, and customer outcomes.
Benefits Info:
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
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Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com
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