Design, implement, and maintain enterprise CMDB solutions while ensuring alignment with CSDM standards and governance. Collaborate with cross-functional teams to optimize discovery schedules, service maps, and platform integrations.
Company Description
👋🏼 We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.oss-functional teams to ensure successful project execution and delivery
Job Description
REQUIREMENTS:
Experience: 7+ years of overall IT experience
Strong experience in CMDB, Discovery, and Service Mapping
Hands-on experience in designing, implementing, and maintaining enterprise CMDB solutions
Strong experience with CSDM, CMDB Governance, and Identification & Reconciliation Engine (IRE)
Experience with CMDB Health, CI Relationships, Data Certification, and Duplicate CI Remediation
Strong ServiceNow development experience with JavaScript, Glide APIs, Business Rules, Client Scripts, and Script Includes
Experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications
Hands-on experience configuring Discovery schedules, credentials, probes, sensors, and patterns
Experience developing and maintaining Pattern-based Discovery solutions
Strong expertise in Top-down Service Mapping, Business Service Modeling, and Multi-tier Application Mapping
Experience integrating CMDB with SCCM/MECM, VMware vCenter, Azure, AWS, GCP, Active Directory/Entra ID, and monitoring tools
Strong experience working with REST and SOAP APIs for integrations
Good understanding of ITOM processes, enterprise infrastructure, networking, virtualization, and cloud technologies
Strong analytical, troubleshooting, problem-solving, and stakeholder management skills
ServiceNow Certified System Administrator (CSA) certification is mandatory; CIS Discovery and CIS Service Mapping certifications are preferred
RESPONSIBILITIES:
Design, implement, and maintain enterprise CMDB solutions following ServiceNow best practices
Develop and configure ServiceNow Discovery and Service Mapping for business-critical applications and infrastructure
Implement and maintain CSDM-aligned CMDB architecture and governance standards
Configure and manage Identification & Reconciliation Engine (IRE), identification rules, and reconciliation rules
Monitor and improve CMDB Health, including completeness, correctness, and compliance metrics
Configure Discovery schedules, credentials, probes, sensors, and pattern-based discovery solutions
Create, maintain, and optimize Service Maps for distributed, hybrid, and multi-tier applications
Troubleshoot Discovery failures, identification issues, duplicate CIs, and Service Mapping-related problems
Build and maintain integrations using REST APIs, Integration Hub, and MID Servers to enrich CMDB data
Collaborate with Infrastructure, Cloud, Network, Security, and Application teams to improve CMDB data quality
Ensure adherence to ServiceNow development standards, governance, and security best practices
Lead technical discussions, design reviews, and provide recommendations for scalable ITOM solutions
Mentor junior developers and support continuous improvement initiatives across the ServiceNow platform
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field
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