Sr. VoIP & MVNO Compliance Manager (100% Remote)

Summary: 

The Sr. VoIP & MVNO Compliance Manager is a newly created, foundational role at ClearCaptions. This role is responsible for building the company’s compliance infrastructure from the ground up—designing operational frameworks, regulatory controls, and governance policies to ensure ClearCaptions meets all applicable federal and state requirements governing MVNO and VoIP services. The role requires deep telecommunications regulatory expertise and the ability to thrive in a high-growth environment while translating complex regulatory requirements into practical, scalable operational processes. 

What This Role Does: 

• Designs, implements, and maintains a comprehensive MVNO and VoIP compliance program covering all applicable federal and state regulatory obligations. 

• Develops and documents operational compliance policies, procedures, and internal controls from the ground up, establishing ClearCaptions compliance baseline. 

• Collaborates with the Senior Compliance Manager to establish a process and controls regulatory requirements matrix mapping each applicable rule to specific operational owners, processes, and control activities. 

• Establishes a compliance calendar and ongoing monitoring program to track regulatory deadlines, filing requirements, and license renewals. 

• Prepares and presents compliance status reports, risk assessments, and audit findings to senior leadership. 

• Defines and enforces a compliance governance framework including escalation procedures, exception handling, and corrective action protocols. 

• Ensures full compliance with all FCC and State requirements applicable to MVNO and VoIP operations 

• Manages FCC filing obligations including Form 477 (broadband deployment data), Form 499 (revenue reporting for USF), and any applicable licensing registrations. 

• Manages state telecommunications registrations, certificates of authority, and VoIP/CLEC-equivalent filings as required by individual state public utility commissions (PUCs) or equivalent agencies. 

• Oversees state universal service fund (SUSF) reporting and contribution obligations where applicable. 

• Maintains up-to-date compliance with all FCC rules applicable to interconnected VoIP providers, including E911, CALEA, USF, CPNI, STIR/SHAKEN, and number porting obligations. 

• Maintains required records and responds to FCC or state agency complaints and investigations related to slamming, cramming, or fraud. 

• Contributes to the existing compliance-aware culture by serving as the internal subject matter expert and go-to resource on VoIP and MVNO regulatory matters. 

• Performs other duties as assigned. 

What You Will Bring: 

• A high school diploma or equivalent is required, and a secondary degree (i.e., AA or BA) is highly preferred. 

• Minimum 5 years of experience in telecommunications regulatory compliance, with direct experience in MVNO and/or VoIP regulatory frameworks. 

• Demonstrated experience interpreting and applying FCC rules, including those governing E911, CALEA, USF, CPNI, STIR/SHAKEN, TCPA, and number portability. 

• Experience navigating multi-state telecommunications regulatory environments, including PUC filings and state USF reporting. 

• Deep, current knowledge of FCC regulations governing interconnected VoIP providers and MVNO/resellers. 

• Strong understanding of the telecommunications regulatory landscape at both federal and state levels, including the role of the FCC, USAC, NANPA, and state PUCs. 

• Ability to independently research and analyze regulatory texts, FCC orders, and state commission rulings and translate them into actionable compliance requirements. 

• Excellent project management skills; ability to build compliance infrastructure while managing day-to-day regulatory obligations simultaneously. 

• Strong written and verbal communication skills; ability to present complex regulatory topics clearly to non-specialist audiences. 

• Collaborative and cross-functional working style; comfortable engaging with engineering, finance, legal, and operations teams. 

• Proven track record of building or significantly expanding compliance programs in a telecommunications or technology company. 

• Demonstrated ability to lead through influence, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional outcomes. 

• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. 

• Willingness and ability to work flexible hours as needed, and travel up to 10%, which may include occasional overnight travel.  

• Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack). 

Preferred: 

• Experience managing regulatory filings (FCC Form 499, Form 477, USAC reporting). 

Physical Demands: 

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose an undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process. 

Employees may experience the following physical demands for extended periods of time:  

• Sitting, standing, and walking (90-100%) 

• Keyboarding (95-100%) 

• Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%) 

Work Environment: 

100% Remote with Travel: Work environment is primarily indoors (home office, customer or vendor sites, or other business meeting venues); travel may involve exposure to varying weather and temperature conditions, as well as driving and traffic hazards. Travel is required, approximately 10%, and may include overnight and out-of-state trips.