Sr. Specialist - Insurance Broker 4C

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description -

We are inviting applications for the role of Insurance_GPO Credit Control_ Specialist

Responsibilities

• Establish deep relationship with key client stakeholders and understand and address customer pain points and vision
• Understand different processes of the customer across markets and geographies – identify opportunities to drive synergies and cost out from consolidation, standardization, continuous improvement, transformation, and bench marking across all centers. Own the road map.
• Own the standard process design and control environment, push back on unwarranted deviations from the standard
• Drive a culture of continuous risk assessment, mitigation, and appropriate customer communication
• Review the E2E Metrics and identify risks, opportunities
• Partner with customer and transformation leader in defining and driving the PTP transformation agenda
• Mentor operations team in implementing process improvements
• Provide direction and coaching to the operations team to align to customer goals and deliver on commitments consistently
• Proactively share success stories with the client organization and G
• Manage preparation of all related month end reports as part of the month-end close process.

• Prior P2P Operations experience in the BPO Industry with driving transformation / projects experience
• Proven ability to Identify opportunities and drive standardization, Continuous improvement, and productivity
• Creative thinking/innovative mind-set/solution orientation
• Ability to foresee risks, be proactive and predictive while developing risk mitigation plans
• Ability to build impactful customer relationship and drive collaborative behavior and work across levels within G and Customer Org

Qualifications

• Relevant experience in Credit Controll domain
• Excellent Communication, Presentation, and Influencing Skills
• Excellent written and verbal interpersonal skills
• Proficient in MS Office applications, especially in MS excel
• Good analytical and problem-solving skills and ability to handle team and client discussions

• Manage preparation of all related month end reports as part of the month-end close process.

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Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.