Lead the end-to-end design and development of enterprise-scale ServiceNow solutions across various modules. Collaborate with stakeholders to translate business requirements into scalable platform configurations and provide technical mentorship to junior consultants.
Sr ServiceNow Technical Consultant
Are you a seasoned ServiceNow expert ready to architect and deliver transformative enterprise solutions? The company is looking for a Sr ServiceNow Technical Consultant to join our growing consulting team and drive high-impact implementations across a diverse client portfolio. This is a remote-friendly opportunity based in {ADDRESS}, offering the chance to work at the forefront of digital service management.
Job Summary
As a Sr ServiceNow Technical Consultant, you will serve as a subject matter expert and technical leader responsible for designing, developing, and delivering enterprise-scale ServiceNow solutions. You will collaborate closely with clients and internal teams to translate complex business requirements into robust, scalable platform configurations across multiple ServiceNow modules.
Key Responsibilities
Lead end-to-end design and development of ServiceNow solutions spanning ITSM, Customer Service Management (CSM), Human Resources Service Delivery (HRSD), CRM, and Data Foundations modules.
Architect scalable, best-practice ServiceNow configurations that align with client business objectives and platform governance standards.
Collaborate with stakeholders, business analysts, and project managers to gather and refine technical requirements and translate them into actionable development tasks.
Develop and customize ServiceNow components including workflows, business rules, UI policies, client scripts, REST/SOAP integrations, and Flow Designer automations.
Conduct technical discovery sessions and solution workshops with enterprise clients to identify gaps, risks, and optimization opportunities.
Perform code reviews, enforce development standards, and mentor junior consultants and developers on ServiceNow best practices.
Manage and support platform upgrades, patch testing, and instance health activities to ensure stability and performance across client environments.
Produce and maintain comprehensive technical documentation including solution design documents, integration specifications, and deployment guides.
Required Qualifications
5+ years of hands-on ServiceNow development and configuration experience in a consulting or enterprise environment.
Demonstrated expertise in at least three of the following modules: ITSM, CSM, HRSD, CRM, or Data Foundations.
Proficiency in ServiceNow scripting languages including JavaScript, GlideScript, and Jelly.
Proven experience designing and implementing REST and SOAP-based integrations with third-party systems.
Strong understanding of ITIL processes and how they map to ServiceNow platform capabilities.
Excellent communication skills in English, with the ability to present technical concepts clearly to both technical and non-technical audiences.
Preferred Qualifications
Active ServiceNow Certified System Administrator (CSA) certification.
One or more ServiceNow Certified Implementation Specialist (CIS) certifications in ITSM, CSM, HRSD, or related domains.
Experience with ServiceNow Performance Analytics, Reporting, and dashboarding.
Familiarity with Agile and Scrum delivery methodologies in a consulting context.
Prior experience working in a client-facing consulting role managing multiple concurrent engagements.
Knowledge of ServiceNow App Engine, IntegrationHub, and low-code/no-code development capabilities.
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