Sr. Salesforce Administrator

Job Description

Amazing Career Moments Happen Here  

Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the insurtech game, we’re not just redefining what’s achievable, we’re creating a place where amazing career moments are made possible.  

Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Senior Salesforce Administrator to play a vital role at Applied Systems. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform by gathering requirements and feedback and designing scalable and best-practice solutions. The Senior Salesforce Administrator will be involved in all aspects of org management and org health. The ideal candidate would come with a deep understanding of the Salesforce platform, and be someone who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be liaising with stakeholders at all levels, translating technical information into layman’s terms, and clearly explaining design options and their potential impact. This role will also serve as the administrator of our Certinia PSA implementation, responsible for maintaining, troubleshooting, and enhancing its functionality.

What You Will Do

• Identify and gather requirements, translate into best practice, scalable solutions with a focus on exceptional user experience
• Design and build effective business solutions on the Salesforce platform, including Flow and other declarative automation, fields, page layouts, record types, apps, actions, custom settings
• Work with Product owner to create a platform roadmap and define priorities, liaising with stakeholders
• DevOps/release management and process improvement
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Configuring all aspects of Salesforce security, including user and license management, roles, profiles, permissions, public groups, OWD, sharing rules
• User support ticket escalation
• Create and maintain lite technical documentation on automation and supported business processes
• Identify unused or underutilized platform features
• Maintain up to date certifications and knowledge on new Salesforce features

What You Will Need to be Successful

• Remote Opportunity: Ability to work 100% remotely, or from an Applied Systems office
• Must Have:
• 7+ years of experience as a Salesforce administrator
• 1+ years experience with Certinia PSA
• Experience in Service Cloud and Sales Cloud required; experience with CPQ is a plus
• In-depth knowledge of Flow Builder
• Salesforce certified administrator or Salesforce advanced administrator certification
• Experience in successful integrations with external systems, e.g. Netsuite
• Desired Skills (but not required):
• Experience with Platform App Builder
• Education: Bachelor’s degree information systems or computer science preferred
• We proudly support and encourage people with military experience, as well as military spouses, to apply 

Challenge What’s Possible At Applied 

For more than 35 years, Applied Systems has created innovative technology for the global insurance industry. Today, we are a rapidly growing cloud software leader that is revolutionizing the way insurance agencies and brokers succeed. We are smart and curious people in a tech-first environment that champions bold and powerful thinking. We are transforming a complex industry through digitization, automation, and innovative new partnerships. Together, we are driving the industry fearlessly forward.  

Join us as we expand our global footprint and do work that’s never been done. It’s an exciting time at Applied. You can do big things here, in an environment that supports innovation, teamwork, and collaboration. We’re changing the world and you can too. 

Join us on a revolutionary journey where you can discover: 

• Benefits from Day One- Applied offers Health Insurance plans, Dental, Vision, and Wellness Incentives to ensure employees are covered from day one. Additionally, Applied offers 401(k) and RRSP retirement savings plans, with employer match.  
• Work-Life Balance- We offer benefits to help balance your work and home life. This includes; competitive paid vacation time, personal/sick time, paid holidays, summer hours, paid parental leave, volunteer time off, and a free day off for your birthday!  
• Empowering Career Growth & Success- We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.  
• Diversity Matters- Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status. 
• Culture of Recognition- Applied provides a culture of employee recognition with our Applied All Stars and Circle of Excellence programs. 
• Applied Cares Volunteer Opportunities- We have a culture that embraces and promotes volunteerism. Applied encourages our employees to help local charities and communities through the ‘Applied Cares’ program. 
• Google’s Investment in Applied- Google/CapitalG made a minority investment in Applied to help us drive AI, machine learning, and digital marketing innovation in the global insurance industry. 

Our targeted starting base salary in the United States for this position ranges from $70,000 - $130,000 USD. To determine a new team member’s starting pay, we consider a variety of factors, including someone’s depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.

Apply Today 

By joining us, you’ll get to be a part of a growing culture that enforces a sense of belonging. Apply today because “You belong at Applied!”  For more information visit AppliedSystems.com.  

EEO Statement 

Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.