Sr. Project Manager- Care Delivery
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AI Summary
About this role
The Sr. Project Manager will serve as a critical partner in advancing Transcarent’s Care Delivery strategic initiatives through strong project leadership, cross-functional execution, and disciplined delivery governance. This role will support the planning and implementation of complex clinical, operational, and technology-enabled initiatives that enable scalable, high-quality care delivery and measurable business outcomes.
You will partner closely with Care Delivery leaders, clinicians, operations teams, Product, Technology, Analytics, and other cross-functional stakeholders to drive projects from intake and planning through execution, launch, and post-launch measurement. This role requires a blend of strategic thinking, strong operational discipline, stakeholder management, and hands-on delivery in a fast-paced, evolving digital health environment.
What You’ll Do
Project Planning & Execution
- Lead complex, cross-functional projects and workstreams from initiation through implementation and post-launch stabilization.
- Develop and maintain project plans, timelines, milestones, RAID logs, decision logs, and status reporting.
- Translate strategic priorities into clear project scope, objectives, deliverables, timelines, and success measures.
- Drive project execution by managing dependencies, risks, issues, decisions, and action items across multiple stakeholder groups.
- Ensure project teams remain aligned on scope, timing, priorities, and expected outcomes.
- Proactively identify barriers to delivery and escalate risks or decisions with clear options and recommendations.
- Support launch readiness, implementation planning, operational handoffs, and post-launch follow-up.
Cross-Functional Leadership & Stakeholder Management
- Partner with clinical, operations, product, technology, analytics, client success, and leadership teams to drive alignment and execution.
- Facilitate project kickoff meetings, status meetings, planning sessions, working groups, and leadership updates.
- Act as a trusted advisor to Care Delivery leaders by bringing structure, clarity, and accountability to complex initiatives.
- Build strong relationships across teams and influence outcomes without direct authority.
- Support structured decision-making by clearly documenting options, tradeoffs, risks, and recommendations.
- Ensure stakeholders are informed, engaged, and accountable throughout the project lifecycle.
Project Governance & Delivery Quality
- Support the continued development and standardization of project management processes for the Care Delivery team.
- Ensure projects follow consistent intake, planning, execution, status reporting, launch readiness, and closure practices.
- Track project health and provide accurate, objective status updates using defined green/yellow/red criteria via the bi-weekly status report-out.
- Partner with stakeholders to define success criteria and track progress against key metrics throughout the project lifecycle.
- Identify opportunities to improve project delivery, team efficiency, communication, and execution quality.
- Promote a culture of accountability, urgency, transparency, and continuous improvement.
What You Need
Required
- Bachelor’s degree required.
- 5+ years of project management experience.
- 3+ years of experience in healthcare, digital health, clinical operations, insurance, or a related healthcare setting.
- Demonstrated ability to manage complex, cross-functional projects in a fast-moving, evolving environment.
- Strong project planning, execution, risk management, and stakeholder management skills.
- Proven ability to manage multiple priorities, competing deadlines, and complex dependencies.
- Excellent written and verbal communication skills, including the ability to present clear updates to leadership and diverse stakeholder groups.
- Experience facilitating meetings, planning sessions, working groups, or executive-level project updates.
- Strong problem-solving skills with the ability to bring structure and clarity to ambiguous situations.
- Commitment to deadlines with a strong sense of urgency and ownership.
- Ability to influence without authority and drive accountability across cross-functional teams.
Preferred
- Experience supporting virtual care, care coordination, clinical operations, health advocacy, or member-facing healthcare programs.
- PMP, CAPM, Agile, Scrum, or similar project management certification.
- Experience with project governance, portfolio management, roadmap tracking, or PMO processes.
- Experience with tools such as Smartsheet, Monday.com, Asana, Jira, Confluence, Miro, Lucid, or Visio.
- Familiarity with healthcare technology platforms such as EHRs, CRMs, care management systems, or member engagement platforms.
- Experience supporting technology-enabled operational change, workflow redesign, or implementation of new care delivery models.
- Experience with reporting tools such as Tableau, Power BI, Looker, or similar analytics platforms.
Who we are
Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn.
At Transcarent, our values guide everything we do:
- People First: We prioritize our Members, clients, and each other in every decision
- Care: Every decision starts with improving health and care for our Members
- Resilience: We push boundaries and take the uncharted path to change an industry
- Results: We take ownership, solve with speed, and deliver for our people and each other
- Humble and Human: We lead with humility, bring fun to tough moments, and go further together
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.
Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off, 13 paid holidays
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
- Mental Health and Wellness benefits
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
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